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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
Feedback Filters
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Dharanesh Mysore
21/03/2022
Senior Analyst, AstraZeneca
Effective Training Enhances Future Project Readiness
“Interesting and Great training, I feel better equipped for future projects”
Design Thinking Practitioner
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Eleni Bolpasi
21/03/2022
Knowledge, Center Champion and Supplier Relationship Manager, Kellogs
Course Delivered with Practical Examples and Cases
“Excellent delivery of the course with practical examples and case studies that the teams could work in.”
Design Thinking Practitioner
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Sohan Mirajkar
21/03/2022
Senior Process Manager, eClerx
Excellent Session
“It was an Excellent session.”
Design Thinking Practitioner
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Santhosh BK
21/03/2022
Manager – Delivery Excellence, MPhasis
Excellent Session with Apt and Varied Examples
“Excellent session with lots of activities. Very interesting since the examples were apt and varied. Course material is concise.”
Design Thinking Practitioner
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Guruvammal Namasivayam
21/03/2022
Senior Delivery Manager Business excellence, Guardian India
Crisp and Engaging Workshop on DT Tools Applicable to Real-Time Scenarios
“A crisp and engaging workshop covers all important tools of DT, it’s more relevant and easy for applying the concepts to real-time scenarios.”
Design Thinking Practitioner
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Manish Manjhi
21/03/2022
Senior Manager, Protiviti
Session Included Team Activities and Design Thinking
“The session is composed of lots of activities with a team which gives you a taste of design thinking.”
Design Thinking Practitioner
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Yashvant Sawant
21/03/2022
Qc Officer, Colorcon Asia
Great Learning Experience
“A Great Learning Experience”
Design Thinking Practitioner
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Sai Laxmi Kotari
21/03/2022
Continuous Improvement Lead, SAP
Wonderful, Interactive, and Engaging Learning Session
“Wonderful learning session, Very interactive and Engaging”
Design Thinking Practitioner