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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Broadened lean understanding with insightful problem-solving
“Lean as a concept was very light in six sigma certifications. This course broadened the horizon on lean and its implementation. It helped me understand the various tools and their implementations too. Cycle Time, Lead time, Takt Time, Throughout discussion and problem solving were insightful.”
Lean Practitioner and Lean Guide
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Excellent Insights into Manufacturing and Service
“Excellent insights of Manufacturing and Service – VSM with possible Kaizen built to make breakthrough improvements in the processes. Wideview of Kaizen, Kaikaku and Kakushin.”
Lean Practitioner and Lean Guide
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Dharanesh Mysore
18/04/2022
Senior Analyst, AstraZeneca
Detailed Concepts Explained with Engaging Simulation Game.
“Explained all concepts in detail along with examples. The simulation game activity was interesting.”
Lean Practitioner and Lean Guide
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Excellent Training on Lean Practitioner and Lean Guide Topics
“Vishwadeep Sir has provided excellent training on Lean Practitioner and Lean Guide certification topics.”
Lean Practitioner and Lean Guide
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Comprehensive lean concepts applied in industries
“Session covered application of all lean concepts in manufacturing as well as service industries. Thanks!!!”
Lean Practitioner and Lean Guide
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Interactive Training Session Encouraged Participation
“It was an interactive training session that encouraged participation and made the learning experience more dynamic and engaging.”
Lean Six Sigma Green Belt
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Good Overall Training Provided Comprehensive Knowledge
“Good overall training, covered a lot of topics and information. A good value-add training that provided comprehensive knowledge on the subject.”
Benchmark Six Sigma (SP)
Lean Six Sigma Green Belt -
Informative Training Session: Insightful and Practical Benefits
“Very informative and great knowledge training session, offering deep insights and practical applications that are highly beneficial.”
Lean Six Sigma Green Belt