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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Sumekha Nair
01/05/2022
Group Manager Operations, WNS Global Services
Organized, interactive, and informative sessions
“The session was very organized, interactive and informative. Venu sir kept the session lively and answered all queries really well from the group without impacting the scheduled time. “
Lean Six Sigma Black Belt
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Valuable Training Enriched Understanding; Enjoyable Process
“Thanks so much for your very valuable training and sharing the wisdom, experience, and personable presentation by the trainer. It greatly enriched my understanding and made the learning process enjoyable.”
Lean Six Sigma Green Belt
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Great Learning Experience; Informative Sessions Beneficial
“It’s been a great learning experience so far with Benchmark. The training sessions have been highly informative and beneficial for my professional development.”
Benchmark Six Sigma (SP)
Lean Six Sigma Green Belt -
Good Trainer; Suggests Flexibility in Providing Recorded Sessions
“The trainer was very good with the subject, but if you can be more flexible with providing access to recorded sessions that will be very helpful for the participants “
Lean Six Sigma Green Belt
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Excellent Knowledge Hub for Growth Opportunities
“It’s the best place to explore and enhance your knowledge, providing valuable insights and opportunities for growth.”
Lean Six Sigma Black Belt
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A.Ramasrinivasan
01/05/2022
Manager – Operational Excellence, Eaton Technologies
Coach Demonstrated Excellent Knowledge with Best Course Content
“The coach demonstrated excellent knowledge and expertise, combined with the best course content, ensuring a high-quality learning experience.”
Lean Six Sigma Black Belt
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Well-Planned Sessions with Accurate Examples Learned Much
” I really liked the way sessions were planned with accurate examples. I learned a lot during these session will use it in my org process. I am very happy “
Design Thinking Practitioner
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Concepts Explained Nicely; Confident in Application
“Nicely explained all the concepts. Great learning experience, ensuring that I have a solid grasp of the material and feel confident in applying it.”
Lean Six Sigma Green Belt