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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
Feedback Filters
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Awesome Training by the trainer; Learned New Implementable Things
“It was an awesome training provided by the trainer. All the sessions were excellent, and I learned many new things that I can implement in my professional career.”
Lean Six Sigma Green Belt
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Great experience with knowledgeable trainer
“It was a great experience and learning. The trainer had very good knowledge of the topic.”
Lean Six Sigma Green Belt
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Mbaye YADE
09/08/2022
Production Director, SENICO
Advanced Problem-Solving Achieved Through Interactive Training
“Very good training, lots of interaction and real examples. We have reached an advanced level of addressing and solving problems. Thanks to VK, for the good design of the training, the mastery and the way of transmitting it so fluid and simple. I’m ready to launch the “Chocolate Stick””
Design Thinking Practitioner
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Rohit Chaudhary
09/08/2022
Senior Manager, Business Transformation, Accenture
Tools for Developing Innovative Solutions and Products
“Great set of tools to leverage if one is into innovative solutions and has to develop a new service or product.”
Design Thinking Practitioner
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Sahil Anand
09/08/2022
Quality Controller, TRC
Excellent session; design thinking tools learned
“Design thinking has been an eye-opener, an Excellent session and learned a number of tools to practice design thinking.”
Design Thinking Practitioner
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Mohan P B
09/08/2022
Senior Director – Governance, CMA CGM
Interesting Subject Made Better by Faculty
“The interesting subject was made even better by the Faculty. Useful for all professionals especially in all roles, especially in CI Domain.”
Design Thinking Practitioner
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Lakshmikanth Raman
09/08/2022
Delivery Assurance Manager-Quality & Process, NTT Data Global Delivery Services
VK Explained Concepts Well; Helpful for Projects
“VK was explaining the concepts well. It is really helpful to use it while working on projects. Thank you.”
Design Thinking Practitioner
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Chirag Tanna
09/08/2022
Operation Manager, Ugam
Useful for transition and transformation roles
“This is very useful for my current role of transition and transformation”
Design Thinking Practitioner