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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Lavanya Madhura
04/12/2022
Delivery Excellence Manager, Tata Consultancy Services
Good Training; Learned Many Things to Develop Professional Career
“It was good and I learned a lot of things to develop our professional career.”
Lean Six Sigma Green Belt
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GULSHAN KUMAR,
04/12/2022
MANAGER, UCO Bank
VK Sir’s incomparable knowledge of agile techniques
“VK SIR’s knowledge of agile principles and skill with agile techniques seem incomparable. It will increase our versatility with many approaches to agile such as Scrum, Kanban, Lean, extreme programming (XP), and test-driven development (TDD) also..”
Agile Leadership Practitioner
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Soji Sam
04/12/2022
Manager, Tata Communications
Great Learning; Must-Have Training for All Leaders
“Great learning and I would prefer this to be a must-have training for all leaders.”
Agile Leadership Practitioner
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Well-Structured Modules Building Strong Foundation
“Very well-structured modules that combine with a robust, easy-to-understand delivery methodology towards creating a strong foundation for the next milestone – the Black Belt.”
Lean Six Sigma Green Belt
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Venkatramana Meindhikaar
04/12/2022
General Manager – Quality, Borosil Renewables
Wonderful Session on Agile Leadership Practitioner
“Thanks to VK Sir, for this wonderful session on Agile Leadership Practitioner. The Principles of Agile are interesting. Great to learn new tools and techniques like the cynofin framework, Trust Building, OKRs, CFRs, VUCA, Communicators, and Primary & Secondary Mechanisms. Making rules Vs Constraints”
Agile Leadership Practitioner
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Good and Useful Experience Providing Valuable Insights and Practical Knowledge
“Overall, it was a good and useful experience, providing valuable insights and practical knowledge that can be applied in various contexts.”
Lean Six Sigma Green Belt
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Overall, the course was good; material can be more elaborate
“Overall, the course was good, but the material can be more elaborate.”
Lean Six Sigma Green Belt
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Great Training with Excellent Modules and Practice Exercises
“Great training sessions, excellent modules, and materials with a lot of practice or exercises. Thanks a lot, benchmark six sigma team and VK for the fantastic well-articulated course. Overall great learning.
Business Excellence Master Black Belt