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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Shubhankar Choudhry
08/10/2023
General Manager, GMR
Fantastic Learning Experience; Eager to Implement Concepts
“The training was awesome and the tools were elaborately explained. I would recommend others to join this module.”
Design Thinking Practitioner
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Excellent trainer ensured smooth, precise sessions.
“Very insightful sessions. The trainer was excellent and explained everything very precisely. It was very smooth from the beginning to the completion of the course.”
Lean Six Sigma Green Belt
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Elangovan
08/10/2023
Vice President, Broadridge Financial Solutions
Useful Session for Transformation Journey
“Its useful session to have and understand working on transformation journey”
Design Thinking Practitioner
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Abner Dastoor
08/10/2023
AVP – Automation Solution Lead, HSBC
Very Good Session with Patient Trainer
“Very good session. The trainer was very good and patient. He really simplified the content for everyones understanding.”
Design Thinking Practitioner
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Simple Content; Trainer Excellent
“The content was simple to understand and to the point. All modules seemed less complicated, thanks to the trainer – Mayank Gupta.”
Lean Six Sigma Green Belt
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Knowledgeable Training Session with Relevant Content
“The training session was full of knowledge related to Six Sigma Green Belt. The content was highly relevant.”
Lean Six Sigma Green Belt
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Saravanan Boopal
01/10/2023
Very Good Experience; Learned New Topics Easily
“Overall, it was a very good experience and learned many new topics in an easier way. Thanks to Benchmark Six Sigma.”
Lean Six Sigma Green Belt
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Excellent Briefing; Comprehensive Coverage Impressive
“Excellent briefing of all topics and covering all points. The comprehensive coverage was impressive.”
Lean Six Sigma Green Belt