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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
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Excellent and Highly Informative Training
“The training was excellent and highly informative. “
Benchmark Six Sigma (SP)
Lean Six Sigma Green Belt -
Good GB Training; Suggest Longer Duration
“Overall, the Green Belt training was good and very informative and well-explained by the trainer, but I firmly believe that three weeks of training is of lesser duration. My strong opinion is that the training should have been kept for four weeks, 20 hours, and not 12 hours. One weekend should have been kept for a recap of the entire course and a detailed Q&A session or practice with more tasks. A lot of topics for a candidate like me were pretty new, and it takes time to grasp and remember things.”
Lean Six Sigma Green Belt
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Exceptional Teacher Enhances Understanding with Clarity
“I want to thank the instructor for his exceptional teaching during this course. Explanation of difficult topics was clear, concise, and engaging. Examples in the lessons helped my understanding and made the content relatable.”
Lean Six Sigma Black Belt
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Sessions Conducted Well; Maximum Participation Encouraged
“Sessions were conducted very well by VK (whose knowledge of the subject is immense) and he was constantly encouraging maximum participation by the students. The subject is easy to understand and has a great impact on our day-to-day work.”
Creativity and Innovation Practitioner
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Detailed Material with Visual Aids Enhanced Understanding
“I want to thank Benchmark for the course material which was presented in detail with graphs and images for better understanding. The visual aids greatly enhanced my learning experience.”
Benchmark Six Sigma (SP)
Lean Six Sigma Black Belt -
Arun Vasudevan
21/04/2024
Clear Content; Real-World Examples Engaging
“The course content was very clear, and thanks to Venugopal for making learning very easy by picking current industry (manufacturing and service industry) opportunities and challenges as examples. The real-world relevance made the material engaging.”
Lean Six Sigma Black Belt
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MBB Program Instrumental in Six Sigma Journey
The MBB program by Benchmark was very instrumental in my Six Sigma journey. The modules were well-organized, providing systematic and new learning experiences in each session. I would highly recommend Benchmark Six Sigma.
Business Excellence Master Black Belt
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Rushikesh Vijay Kakade
21/04/2024
Medical Coder, Agilon Health
Positive Training Session
“It was really a great training session from the trainer, and I am glad to be part of this training. The learning experience was highly positive.”
Lean Six Sigma Green Belt