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American Express
Structured Thinking Behind Seamless Service
Our engagement with American Express offered a window into a culture that combines service excellence with operational discipline. Across teams, we found a strong focus on structured thinking, analytical depth, and a genuine commitment to doing things better — not just for efficiency, but for customer impact. The conversations reflected an organization that values both consistency and continuous learning, with a clear emphasis on strengthening internal capability.
It was a privilege to work with professionals who view improvement not as a mandate, but as a mindset — one that’s deeply embedded in how they serve, lead, and evolve
Testimonials for Benchmark Six Sigma
Feedback Filters
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Biki Borah
26/09/2024
Pernod Ricard India
Learned Concepts Aid Effective Strategy Deployment
“The concepts learned will help us deploy strategies effectively within our organization.”
Hoshin Kanri Practitioner
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Susmit Pal
26/09/2024
Pernod Ricard India
Aligned Goals with Actionables Using X-Matrix and FRT/CRT
“I learned how to align our goals with actionable activities to foster cross-functional collaboration and drive organizational success using X-Matrix, FRT, and CRT knowledge.”
Hoshin Kanri Practitioner
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Sameer Mahebub Inamdar
26/09/2024
Pernod Ricard India
Executing Strategy with FRT/CRT Methods and Injections
“The course taught us how to execute strategy into reality with selected injections based on FRT/CRT methodologies, drilling down into sub-goals and actionable items.”
Hoshin Kanri Practitioner
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Mukund Umapurkar
25/09/2024
Pernod Ricard India
Learned Problem-Solving with Various Tools
“I learned how to solve problems using various tools covered in the course.”
Hoshin Kanri Practitioner
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Yogesh Kolkar
25/09/2024
Pernod Ricard India
Hoshin Kanri Implementation Simplified KPI Resolution
“I gained ideas on how to resolve challenging KPI issues; implementing the Hoshin Kanri concept at our unit for KPIs is very straightforward.”
Hoshin Kanri Practitioner
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PRANGON GOSWAMI
25/09/2024
Pernod Ricard India
Implementation Process Clarified; Benefits Highlighted
“The implementation process and its benefits were clarified, highlighting relative advantages compared to other approaches.”
Hoshin Kanri Practitioner
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GYAN SAGAR
25/09/2024
Pernod Ricard India
New Strategic Tools Enhanced Practical Learning
“New strategic tools were introduced, enhancing my practical learning experience.”
Hoshin Kanri Practitioner
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Upendra Kumar Sharma
25/09/2024
Pernod Ricard India
Strategic Planning Presented with Clear Phases
“Strategic planning was clearly presented, with a bifurcation of phases to address issues effectively.”
Hoshin Kanri Practitioner

