Streamlining Appraisal Management

A project was undertaken to improve the performance management cycle. The appraisal cycle was plagued with delays often leading to employee dissatisfaction and frustration. Key issues identified were delays in goal setting, delayed reviews, delayed feedbacks and departmental issues over the ratings. The project team implemented the concept of SMART Goals. These goals were aligned with the organization objectives and were driven top down. Team also upgraded the HR systems to auto close the review and feedback window in case it is not closed by managers. With these interventions the appraisal cycle time got reduced from 3 months to 45 days and all departments were able to complete the activity before the cut off date. Timely appraisals also resulted in improved ESAT.