24 business challenges. See what you’ll learn to tackle with AI.
CAAP is built around practical work, not a tour of AI buttons. Discover the challenges, the work products you’ll create and the thinking you’ll develop across six learning areas.
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Created using CAAP capabilities
CAAP learning: Evidence-led knowledge synthesis, structured information design and useful interactive work products.
How this page was built: ChatGPT GPT-6 helped translate the approved 24-case curriculum portfolio into this interactive explorer. The filters run locally in your browser, not through a live AI model. The accompanying cinematic case film was generated using Gemini Notebook and reviewed for factual boundaries; its professional scenario and visuals are illustrative.
24business challenges
6learning areas
3domains
6live weekends
One business challenge, from question to professional outcome
FEATURED CASE · W1-1A · RESEARCH, KNOWLEDGE & EVIDENCE
The Monday Briefing
A finance company’s sales head has until 11 a.m. to brief leadership about electric-scooter lending. A promising AI-assisted market story becomes more useful when the professional asks what the evidence can and cannot establish.
Ask: Should national electric-scooter growth influence this company’s lending strategy?
02
Challenge: Does the national picture establish local lending demand across eight unnamed markets?
03
Deliver: A one-page leadership brief that separates supportable evidence, unanswered questions and priority next checks.
Approximately 65 seconds · Gemini Notebook Cinematic Video Overview. Fictional teaching scenario; visual documents and research signals are illustrative, not evidence of a real client investigation, verified market figures or retrieved internal company records.
That was one case. The other 23 span research, analytics, decisions, communication, reusable workflows and AI applications. Explore them below.
Explore the CAAP curriculum
Find the business challenges that matter to you.
Start with any domain, search a work problem or select a planned AI platform. Each case reveals what you will see AI help produce and what you’ll learn to do. You can explore every case without taking a quiz.
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WEEKEND 01 · UNDERSTAND4 cases
Research, Knowledge & Evidence
Investigate claims, trace sources and maintain dependable knowledge.
01 / 24W1-1AFeatured film
Consumer finance
The Monday briefing
A regional sales head must brief leadership on electric-scooter financing before 11 a.m.
YOU WILL SEE
One-page leadership brief, evidence links and a prioritised information request.
Explore this case +
You will learn to
Connect public market research with authorised dealer, territory and risk information; identify which missing fact could change the decision.
Where else you can use it
Market entry, investment proposals and leadership briefings.
Planned AI route
ChatGPT · Deep Research + Work (connected sources)
02 / 24W1-1B
Hospital procurement
The vendor's claims
A proposed product comes with ten impressive vendor claims. Which claims actually hold up?
YOU WILL SEE
Claim-and-evidence ledger, with consequential claims investigated in detail.
Explore this case +
You will learn to
Check original sources, metric definitions and population relevance; classify claims as supported, conditional or unresolved.
Where else you can use it
Supplier selection, due diligence and technology evaluation.
Planned AI route
Gemini · Deep Research
03 / 24W1-2A
Internal procurement
Policy desk
Multiple policies, exceptions and effective dates apply; then one rule changes.
YOU WILL SEE
Source-linked answer showing applicable rules and what the amendment changes.
Explore this case +
You will learn to
Maintain a sourced policy collection, reconcile apparent conflicts and update only affected conclusions.
Where else you can use it
HR rules, procurement exceptions and operating procedures.
Planned AI route
Gemini · Notebooks / NotebookLM source sync
04 / 24W1-2B
Industrial procurement
The dispute file
Messages, shared files and ledger records give different accounts of a supplier dispute.
YOU WILL SEE
Documented chronology and provenance table with unresolved interpretations marked.
Explore this case +
You will learn to
Retrieve authorised records, reconcile dates and distinguish what documents prove from what they merely suggest.
Where else you can use it
Payment disputes, escalations and incident reviews.
Planned AI route
ChatGPT · Work (connected files/apps); optional Copilot comparison
WEEKEND 02 · UNDERSTAND4 cases
Data, Analysis & Insight
Turn messy data into checked interpretations and useful action.
05 / 24W2-1A
Customer experience
The complaints export
Rows, tickets, customers and orders are mixed in a complaints export.
YOU WILL SEE
Reconciled analysis, competing-cause assessment, action plan and follow-up verification record.
Explore this case +
You will learn to
Check the unit of analysis and duplicates, choose accountable action or escalation, then examine later evidence.
Where else you can use it
Service failures, product returns and quality improvement.
Planned AI route
ChatGPT · Data analysis
06 / 24W2-1B
Finance
The budget workbook
A budget workbook needs changes without breaking formulas or source data.
YOU WILL SEE
Editable workbook with intact formula links and reconciled control totals.
Explore this case +
You will learn to
Specify bounded changes, protect raw inputs, verify formulas and reconcile outputs.
Where else you can use it
Forecasts, workforce planning and financial reviews.
Six hubs have different backlog and priority mixes; only one recovery team is available.
YOU WILL SEE
Interactive dashboard supporting a carefully justified resource allocation.
Explore this case +
You will learn to
Compare denominators, ageing and priority; test whether filters change the staffing decision.
Where else you can use it
Service queues, branches and capacity allocation.
Planned AI route
ChatGPT · Data analysis + Intelligent UI
08 / 24W2-2B
Banking marketing
The campaign lift that disappeared
A successful-looking campaign changes after customer eligibility, joins and mix are checked.
YOU WILL SEE
Inspectable analysis with method choice, checked calculations and a defensible uncertainty statement.
Explore this case +
You will learn to
Validate data joins and grain, choose statistical methods, adjust for mix and distinguish observed effects from causal claims.
Where else you can use it
Campaigns, branch comparisons and before/after initiatives.
Planned AI route
Claude · Analysis and file creation
WEEKEND 03 · DECIDE4 cases
Problems, Options & Decisions
Challenge causes, compare alternatives and make trade-offs visible.
09 / 24W3-1A
Human resources
Why are people leaving?
Attrition, vacancies and interview coverage tell conflicting stories about employee exits.
YOU WILL SEE
Competing explanations, supporting analysis, targeted evidence request and reversible action.
Explore this case +
You will learn to
Separate measures from causes, challenge rival hypotheses and request the evidence that would discriminate between them.
Where else you can use it
Absenteeism, sales decline and recurring service problems.
Planned AI route
ChatGPT · Data analysis
10 / 24W3-1B
Diagnostics operations
A second opinion
Leaders must choose to buy, lease or outsource diagnostic equipment.
YOU WILL SEE
Challenged recommendation with trade-offs and conditions that would reverse it.
Explore this case +
You will learn to
Use blind critique of the same evidence; distinguish genuine challenge from AI agreement.
Where else you can use it
Make-or-buy, outsourcing and investment reviews.
Planned AI route
Claude · Visual document understanding
11 / 24W3-2A
Supply chain
Three warehouses
Three warehouses differ in cost, capacity, travel and opening time.
YOU WILL SEE
Inspectible model, feasibility screen, sensitivity tests and reversal conditions.
Explore this case +
You will learn to
Formulate variables and constraints, check calculations and compare feasible alternatives including the status quo.
Where else you can use it
Sites, suppliers and capacity investments.
Planned AI route
ChatGPT · Data analysis; optional Intelligent UI
12 / 24W3-2B
Education strategy
Where should the next growth come from?
Campus expansion is only one possible route to growth; leaders must evaluate wider strategies.
YOU WILL SEE
Competing strategies, evidence and economic assumptions, staged priorities and decision gates.
Explore this case +
You will learn to
Match segments and capabilities to strategy, make explicit trade-offs and retain staged commitment.
Where else you can use it
Growth planning, market entry and service portfolios.
Planned AI route
Claude · Visual document understanding; wider analytical route planned
WEEKEND 04 · DECIDE4 cases
Communication, Influence & High-Stakes Situations
Develop persuasive work that remains accurate as people and facts change.
13 / 24W4-1A
Manufacturing leadership
The capex ask
An investment proposal must become a board deck, but a key fact changes during preparation.
YOU WILL SEE
Editable board deck with an updated argument, charts and assumptions.
Explore this case +
You will learn to
Build a decision narrative and propagate material changes through every claim and visual.
Where else you can use it
Funding requests and executive presentations.
Planned AI route
Claude · File creation + editable Docs/Slides; ChatGPT comparison optional
14 / 24W4-1B
Commercial communication
One message, three audiences
A confirmed price change must be communicated differently to three audiences without changing approved facts.
YOU WILL SEE
Creative concepts, three tailored assets including a visual and a checked correction.
Explore this case +
You will learn to
Develop and choose an original concept, adapt its emphasis and consistently propagate new approved facts.
Where else you can use it
Customer notices and internal change communication.
Planned AI route
ChatGPT · Editable writing and slides; optional Gemini comparison
15 / 24W4-2A
Customer success
The difficult renewal
An unhappy customer challenges a renewal proposal while the team must stay within commercial limits.
YOU WILL SEE
Two contrasting renewal conversations and a grounded next-step summary.
Explore this case +
You will learn to
Respond to objections and interruptions without inventing concessions or commitments.
Where else you can use it
Negotiations, objections and service recovery.
Planned AI route
Gemini · Gemini Live
16 / 24W4-2B
Cross-functional delivery
The meeting that mattered
Suggestions, conditional approvals and actual commitments get mixed up in a release meeting.
YOU WILL SEE
Corrected commitment record with decisions, owners, due dates and conditions.
Explore this case +
You will learn to
Distinguish discussion from agreement and verify commitments against the meeting.
Where else you can use it
Project reviews, client calls and governance meetings.
Planned AI route
Copilot · Copilot in Teams
WEEKEND 05 · EXECUTE4 cases
AI Workflows & Productivity
Make repeated work transferable, testable and worth the effort.
17 / 24W5-1A
Consulting and accounts
The client context that follows you
Recurring client work needs continuity but old commercial facts change and client contexts must stay separate.
YOU WILL SEE
Client-ready work product, then a correctly updated response in a new conversation.
Explore this case +
You will learn to
Organise reusable context, refresh time-sensitive facts and test client isolation.
Where else you can use it
Account plans, advisory work and project coordination.
Planned AI route
ChatGPT · Projects
18 / 24W5-1B
Agency operations
The weekly client report
A colleague must prepare Friday reports while the regular owner is away.
YOU WILL SEE
Client report produced through a reusable method, with exceptions visible.
Explore this case +
You will learn to
Package rules in a Skill, then test a new runner, changed inputs and unusual conditions.
Where else you can use it
Recurring reviews, client updates and handovers.
Planned AI route
Claude · Custom Skills; optional Gemini Skills comparison
19 / 24W5-2A
Sales operations
The Monday digest
A recurring pipeline digest needs current authorised records and must catch stale or missing sources.
YOU WILL SEE
Scheduled digest that identifies freshness and exceptions.
Explore this case +
You will learn to
Define a recurring task, confirm access and determine whether a partial result is safe to use.
Where else you can use it
Pipeline reviews, supplier updates and management briefs.
Planned AI route
ChatGPT · Scheduled tasks
20 / 24W5-2B
Operations improvement
Did it save anything?
AI makes report drafting fast, but checking and rework may erase the savings.
YOU WILL SEE
End-to-end time comparison and a leaner workflow recommendation.
Explore this case +
You will learn to
Measure the whole cycle and decide whether to keep, redesign or stop an AI-assisted process.
Where else you can use it
Automation reviews and productivity improvement.
Planned AI route
Claude · File analysis and reusable Skills
WEEKEND 06 · EXECUTE4 cases
AI Applications & Agentic Work
Explore bounded applications, delegated work and human control.
21 / 24W6-1A
Project management
The Friday project review
A leadership pack draws on conflicting project files, including an amended record.
YOU WILL SEE
Reconciled review pack with flagged exceptions and source references.
Explore this case +
You will learn to
Delegate bounded multi-file work, govern edits and inspect recovery after a conflict.
Where else you can use it
Audit preparation, programme reviews and management packs.
Planned AI route
Claude · Cowork task execution + file creation
22 / 24W6-1B
Business travel
The agent with the keys
An AI agent helps research an itinerary; then a booking condition changes.
YOU WILL SEE
Travel options and itinerary with a clear approval stop before commitment.
Explore this case +
You will learn to
Set action permissions, detect changed conditions and pause for a fresh human decision.
Where else you can use it
Procurement assistance, reservations and administration.
Planned AI route
ChatGPT · Work + agent/browser action
23 / 24W6-2A
Learning operations
My cohort control desk
A coordinator needs a personal view of enrolments, evidence and capacity without building an enterprise system.
YOU WILL SEE
Personal cohort tracker compared with a workbook and tested using sample records.
Explore this case +
You will learn to
Choose an app or workbook and verify duplicate handling, evidence and saved state.
Where else you can use it
Small project trackers and event coordination.
Planned AI route
ChatGPT · Sites + data analysis
24 / 24W6-2B
Experience design
Why do users abandon this journey?
Fictional onboarding users struggle; observations and screenshots reveal possible friction.
YOU WILL SEE
Evidence-to-friction map, two flows, clickable low-fidelity prototype and feedback-led revision.
Explore this case +
You will learn to
Separate observations from inference, compare designs, test supplied feedback and revise without claiming proven improvement.
Where else you can use it
Digital onboarding, portals and service journeys.
Planned AI route
Claude · Artifacts candidate; optional ChatGPT Sites comparator · Candidate, subject to rehearsal
Curriculum status: These 24 cases are the approved development portfolio as of 27 October 2026. Cases introduce meaningful AI capabilities and professional judgment, but portfolio acceptance does not mean every tool route or demonstration has completed account-level and trainer rehearsal. Individual features and lead platforms may change as the programme keeps pace with AI releases.
Learning format: CAAP is non-coding and uses live, case-based sessions. This page previews the curriculum; Showcase 04 demonstrates how the cases are taught and how participants can revisit the approach afterwards.
Beyond the case list
Which challenge would you like to know how to solve?
CAAP is designed to help experienced everyday AI users move from useful answers to stronger, more reliable professional work. The programme brings these challenges together across six weekends.
