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Caselet Filters

  • Operations > Cost Reduction

    Operations Cost Reduction Project

    A cost reduction project was undertaken at a leading alumina manufacturer in their Orissa plant. Project focused on reducing the annual specific coal consumption (coal consumed per unit of alumina produced). The scope included optimizing the power plant output along with studying the leakages in the production plant. Solutions implemented included upgrades to energy-efficient motors, installation of sheds in coal storage area to prevent coal wetting, installation of variable frequency drives on pumps and fans, optimization of process parameters, implementation of waste heat recovery systems, improved insulation, and replacement of conventional lighting with LEDs. The project was able to reduce the specific coal consumption from 0.352 to 0.327 T/T leading to annual cost reduction of INR 35 Cr.

    Process Manufacturing > Additional Process Manufacturing

  • Business Excellence > Creativity and Innovation
    R&D/ Product Development > Creativity and Innovation

    Revitalizing Innovation Edge

    A Creativity and Innovation project focused on developing a unique feature for the company’s wearable technology. Faced with stagnant innovation and declining market interest, the team invested in an innovation pipeline and idea management system. They launched brainstorming sessions and implemented an incentive program, generating over 100 viable ideas. One key innovation was a health-monitoring feature that differentiated the product in the market. This led to a 20% increase in sales, adding about INR 5 lakhs in revenue and revitalizing the company’s innovative edge.

    Technology > Technology Product Development

  • Sales & Marketing > Customer Feedback and Insights

    Optimizing Customer Conversions

    A customer journey mapping project was done for a leading online beauty retailer to improve the conversion rate of website visitors. Key activities included identifying key customer personas, mapping their respective journeys across all touchpoints, identifying customer drop points and optimize interactions at these drop points. Successful completion of the project resulted in an annual benefit of $1.3 million USD by improving the conversion rate from 1.8% to 3.1% and by reducing the cart abandonment rate from 68% to 52%.

    Retail > e-Commerce

  • Operations > Customer Service

    Unified Ticketing Optimization

    A customer service project was done at a bank to reduce the instances for duplicate customer service tickets. The key issue identified was multiple sources for ticket generation, multiple requests being raised by customer for same issue, lack of tracking and ineffective communication to customers. Key solutions implemented were to do an auto-recon of the tickets to identify duplicates, proactive communication to the customers for resolution of tickets and implementation of a unified ticketing system to consolidate all sources. The project reduced the compliance risk of unresolved tickets with a notional benefit of INR 250,000 and improved estimation of number of tickets and staffing requirements.

    Financials > Banks

  • Business Analytics > BI Dashboard
    SCM/ Purchase > Supplier QA
    Quality Control/ Quality Assurance > Supplier Quality Management

    Supplier Quality Dashboard Integration

    A dashboard creation project was implemented for real time monitoring of supplier QA for an FMCG company working with a large number of suppliers. The issue identified were lack of well defined KPIs for suppliers, multiple sources for data for supplier quality, no real time numbers for quick decision making. The project addressed these concerns by defining KPIs for each supplier, consolidating data from multiple sources and creating real time dashboards using Microsoft Power BI. Extensive trainings were conducted in-house and suppliers were sensitized about the new QA monitoring mechanism. This resulted in centralized tracking of supplier quality thereby releasing bandwidth of 4 resources.

    Discrete Manufacturing > Fast Moving Consumer Goods

  • IT/ Tech > Data Governance and Analytics

    Empowering Data Governance

    A Data Cataloging and Metadata Management project was done for a SMSE. The organization struggled with poor data discoverability and fragmented data governance, leading to inefficiencies and compliance challenges. To address these issues, the project team implemented a robust data cataloging tool and standardized metadata management practices. They also conducted training programs for employees to ensure proper utilization and adherence to data governance policies. These solutions significantly enhanced data discoverability by 85% and established strong governance frameworks, facilitating easier data access for stakeholders and ensuring regulatory compliance.

    Discrete Manufacturing > Automobiles and Parts

  • Digital Transformation > BI Dashboards
    Sales & Marketing > Sales and Marketing Analytics

    Interactive Analytics for Growth

    A data visualization and analytics project was done in a leading edtech company to develop interactive dashboards and reporting tools using Power BI. Objectives included integrating data from multiple sources, providing real-time insights, giving a list of potential candidates for cross selling, and improving decision-making efficiency. The project reduced the manual effort spent in reporting by 80%—from about 20 hours to 4 hours per week saving the company over 800 hours annually. The project involved data integration, dashboard design and development, user training, and change management. Outcomes included a 5% boost in sales revenue due to cross selling opportunities.

    Education

  • Operations > Defect Reduction

    Streamlining Billing Accuracy

    A defect reduction project was done for the billing process at a healthcare provider. Key issues identified were multiple data sources, manual data entries, data entry mistakes, complex systems with no in-built checks and confusion in the staff with respect to coding and billing procedures. Action taken included incorporating some in-system checkpoints, restricting the access to billing to a select few for standardization, use of scanners for auto-billing and training of staff on billing codes and procedures. These solutions reduced the billing error rate from about 12% to 2% and also improved the efficiency of the billing process.

    Healthcare > Hospitals