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See Benchmark in Action
Browse real-world caselets that showcase how Benchmark Six Sigma has helped organisations solve critical problems, reduce costs, boost efficiency, and drive results.
Use the filters below to explore by industry or solution area. Each caselet highlights a challenge, our approach, and the impact delivered.
🔍 Select a category to explore what’s possible for your organisation.
Caselet Filters
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Unified Ticketing Optimization
A customer service project was done at a bank to reduce the instances for duplicate customer service tickets. The key issue identified was multiple sources for ticket generation, multiple requests being raised by customer for same issue, lack of tracking and ineffective communication to customers. Key solutions implemented were to do an auto-recon of the tickets to identify duplicates, proactive communication to the customers for resolution of tickets and implementation of a unified ticketing system to consolidate all sources. The project reduced the compliance risk of unresolved tickets with a notional benefit of INR 250,000 and improved estimation of number of tickets and staffing requirements.
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Risk Management > Fraud
Quality Control/ Quality Assurance > Lean Six Sigma
Lean Six Sigma > LSSBB
Quality Control/ Quality AssuranceRefining Credit Fraud Detection
A Lean Six Sigma Black Belt project was carried out at a leading bank which aimed to reduce the false negative rate in credit card fraud detection by 30% within six months. The project involved analyzing the root causes of missed fraudulent transactions, refining detection algorithms, incorporating additional data points, and using advanced simulation techniques. The outcome was a significant annual reduction of approx. 3.65 lacs INR in financial losses due to fraud, with enhanced accuracy and confidence in the fraud detection system leading to greater customer confidence.
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Business Analytics > Simulation
Risk Management > SimulationAdvancing Risk Management with Simulation
A project was undertaken for a global financial institution to improve its Risk Management framework using Monte Carlo Simulation. The objective was to enhance risk assessment accuracy and reduce high-risk loan exposure by 30% within six months. The project focused on refining input variables and simulating thousands of potential outcomes for better scenario planning and stress testing. Key benefits included a 65% improvement in risk forecasting accuracy, leading to more informed lending decisions, optimized capital reserves, and enhanced financial resilience.
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Quality Control/ Quality Assurance > RCA
Redefining Root Cause Analysis
A Root Cause Analysis training project was conducted for a banking back office where the approach was redefined to draw the current state diagrams identifying the current issues and their actionable causes, draw the conflict resolution diagrams to identify the conflicts in resolving these actionable causes, draw the future state diagram to depict how the issues are getting resolved by implementing the injections. This design thinking approach revolutionized the RCA process in the bank. It was easier to work with cross functional teams and the bank was able to save a lot of time that it used to spend doing RCA in silos and then getting into conflict resolutions.