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  • R&D/ Product Development > Design FMEA

    Designing Reliable Apps

    A Design FMEA project was done for a technology product development company to understand and mitigate risks associated with launching a new user app, including potential security breaches, data loss, and system failures. Basis the risk assessment, team uncovered vulnerabilities in data encryption, user authentication, and load handling. They implemented advanced encryption protocols, multi-factor authentication, and fail-safe features like automatic backups and crash recovery systems. As a result, system reliability improved by 48%, and security incidents decreased by 60%. The project helped avoid potential losses exceeding INR 4.5 lacs from data breaches and downtime. This led to a more secure, reliable app with enhanced user trust and satisfaction.

    Technology > Technology Product Development

  • Quality Control/ Quality Assurance > DOE

    Optimizing Boiler Performance

    A Design of Experiment sub-project was done in a food chemical processing company to optimize the boiler operations. The key issue was inefficient boiler operations leading to high variations and customer rejections in the end product. Project involved conducting a 2 level factorial experiment with factors like slurry feed rate, steam temperature, steam pressure and boiler output temperature. After analyzing the design, operating settings were optimized to get a consistent rate of evaporation, SOPs were updated and staff was trained on maintaining the optimized settings. The project was able to deliver an annual benefit of INR 45 lacs.

    Process Manufacturing > Food

  • R&D/ Product Development > Design Thinking
    Business Excellence > Design Thinking

    Transforming User Experience

    A Design Thinking project was undertaken to innovate the user interface of the company’s flagship software, which users found unintuitive. The project team conducted empathy workshops to understand the need, emotions and pain points of the users. They employed rapid prototyping and iterative testing, resulting in a more user-friendly interface. Post-redesign, user satisfaction increased by 25%, and support tickets related to UI issues decreased by 40%, saving INR 2 lacs in support costs. The project fostered a user-centric design approach, driving higher engagement and adoption rates.

    Education

  • SDLC > DevOps

    Accelerating DevOps Integration

    A DevOps integration project was undertaken at a leading fintech company. The main issues were slow deployment cycles, frequent integration conflicts leading to lot of effort being wasted in bug fixes. The team implemented continuous integration and continuous deployment (CI/CD) pipelines. They also automated testing and deployment processes. Collaboration between development and operations teams was enhanced through daily joint standing meetings and shared responsibilities. These initiatives accelerated deployment frequency by 50% and reduced integration issues by 70% leading to a saving of 250 manhours per week for bug fixing.

    Financials > Finance and Credit Services
    Technology > Software Development

  • Lean Six Sigma > DFSS GB

    Designing for Customer Excellence

    A DFSS Green Belt project focused on a new consumer electronics product using the QFD approach. The team developed a comprehensive QFD matrix to translate customer needs (the WHAT’s) into design specifications (the HOW’s). By prioritizing features based on customer importance, they aligned the product design accordingly. This led to a quicker TAT in the design with minimal reworks. The product launch was a success as there were orders worth INR 20 lacs received within 2 days. The standardized DFSS process ensured future products consistently met customer demands.

    Discrete Manufacturing > Electronic and Electrical Equipment

  • R&D/ Product Development > DFSS
    Lean Six Sigma > DFSS BB

    Reducing Defects in System Design

    A DFSS project was done to reduce the defect rates in the new HVAC system design. Initially, the design phase experienced a 15% defect rate, leading to increased rework costs of INR 1.2 lacs. The team implemented Design For Six Sigma methodologies and conducted a Voice of Customer (VoC) analysis. They redesigned critical components and introduced rigorous testing protocols. As a result, defect rates dropped to 5%, saving the company INR 3 lacs annually in rework and warranty costs. This project enhanced product reliability and aligned design processes with customer expectations.

    Discrete Manufacturing > Electronic and Electrical Equipment

  • IT/ Tech > Cybersecurity and Data Privacy

    Strengthening Incident Response Systems

    A digital gold loan company did an Incident Response Enhancement project. The company faced issues with slow threat detection and unclear response protocols, which led to delayed mitigation of security incidents. To address these challenges, the project team established clear incident response protocols and deployed detection tools to develop an Early Warning System for potential security threats. They integrated machine learning algorithms for real-time threat identification and conducted training sessions for the IT security team. These solutions enabled faster detection of security breaches and streamlined response efforts, improving overall IT security. Consequently, incident resolution time decreased by 50%, and the company’s security was greatly strengthened, safeguarding customer KYC and transactional data.

    Financials > Finance and Credit Services

  • Sales & Marketing > Digital Marketing and e-commerce
    Digital Transformation > Digital Marketing and e-commerce

    Revamping E-Commerce Experience

    A digital transformation project was done for a skincare company to optimize the UX/UI of their e-commerce website. Tasks included conducting a survey of potential customers (who did not purchase from the website), data analytics for website responsiveness, decluttering the website, redesigning some pages to improve the user experience. By implementing responsive design, enhancing navigation, and reducing page load times the company halved its bounce rate from 60% to 30% and were able to improve the average session duration from 1.5 minutes to about 3 minutes. The project increased annual revenue by INR 55 lacs and an improved website ranking in Google Analytics.

    Healthcare > Additional Healthcare
    Retail > e-Commerce