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Consulting
See Benchmark in Action
Browse real-world caselets that showcase how Benchmark Six Sigma has helped organisations solve critical problems, reduce costs, boost efficiency, and drive results.
Use the filters below to explore by industry or solution area. Each caselet highlights a challenge, our approach, and the impact delivered.
🔍 Select a category to explore what’s possible for your organisation.
Caselet Filters
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Digital Transformation > BI Dashboards
Sales & Marketing > Sales and Marketing AnalyticsInteractive Analytics for Growth
A data visualization and analytics project was done in a leading edtech company to develop interactive dashboards and reporting tools using Power BI. Objectives included integrating data from multiple sources, providing real-time insights, giving a list of potential candidates for cross selling, and improving decision-making efficiency. The project reduced the manual effort spent in reporting by 80%—from about 20 hours to 4 hours per week saving the company over 800 hours annually. The project involved data integration, dashboard design and development, user training, and change management. Outcomes included a 5% boost in sales revenue due to cross selling opportunities.
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R&D/ Product Development > Design Thinking
Business Excellence > Design ThinkingTransforming User Experience
A Design Thinking project was undertaken to innovate the user interface of the company’s flagship software, which users found unintuitive. The project team conducted empathy workshops to understand the need, emotions and pain points of the users. They employed rapid prototyping and iterative testing, resulting in a more user-friendly interface. Post-redesign, user satisfaction increased by 25%, and support tickets related to UI issues decreased by 40%, saving INR 2 lacs in support costs. The project fostered a user-centric design approach, driving higher engagement and adoption rates.
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Optimizing Website Maintenance and Uptime
A software maintenance project was carried out for the website of a leading trainer provider. The company experienced frequent website downtimes due to software bugs, inadequate monitoring, compromised security, addition of multiple plugins over a long period of time. These downtimes disrupted customer access to training material and affected revenue as potential customers were not able to make payments. This also lead to the team spending about 20 hours per downtime to restore the website and ensure that it is up to date. To address these issues, the project team conducted comprehensive code reviews and implemented critical bug fixes. They optimized application performance and deployed advanced monitoring tools to proactively detect potential issues. Additionally, they established a routine maintenance schedule and trained the IT staff. They also checked all installed plugins and either removed the ones no longer required or updated the required ones. These solutions successfully reduced the instances of unplanned website downtimes by 70%, ensuring higher availability and a seamless user experience. Consequently, customer satisfaction increased, and the company saw a significant boost in online transactions.
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Sales & Marketing > Lead Generation and Conversion
Boosting Lead Engagement with AI Chatbots
This project deployed an AI-powered chatbot for lead engagement and lead generation at one of the leading providers of online workshops. The chatbot understood the intents and provided tailored recommendations as per the interest, background and experience of the lead. By providing relevant responses to lead inquiries, the implementation increased the enrollment rates from 9.75% to 15.3%, resulting in an additional annual revenue of INR 26 lacs. The project involved selecting and integrating a chatbot solution, designing conversation flows, and training staff to handle the exceptional queries (if any).