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See Benchmark in Action

Browse real-world caselets that showcase how Benchmark Six Sigma has helped organisations solve critical problems, reduce costs, boost efficiency, and drive results.

Use the filters below to explore by industry or solution area. Each caselet highlights a challenge, our approach, and the impact delivered.

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  • Operations > Defect Reduction

    Streamlining Billing Accuracy

    A defect reduction project was done for the billing process at a healthcare provider. Key issues identified were multiple data sources, manual data entries, data entry mistakes, complex systems with no in-built checks and confusion in the staff with respect to coding and billing procedures. Action taken included incorporating some in-system checkpoints, restricting the access to billing to a select few for standardization, use of scanners for auto-billing and training of staff on billing codes and procedures. These solutions reduced the billing error rate from about 12% to 2% and also improved the efficiency of the billing process.

    Healthcare > Hospitals