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Future-Ready Transformation
Harnessing AI and Innovation for Sustainable Competitive Advantage
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Caselets
Digital Transformation > Digital Customer Experience
Enhancing Customer Support with Chatbots
One of the organizations faced slow customer service response times and low satisfaction scores, leading to lost sales of INR 10 lacs annually. To address these issues, the project team decided to implement a customer service chatbot. The chatbot provided 24/7 support, handling common inquiries and resolving issues more quickly. It was an omni-channel bot i.e. requests via all mediums use to land on this bot. It also had a human interface for complex queries where such queries were routed to an agent. This solution reduced response times by 50% and increased resolution speed, resulting in a 20% boost in customer satisfaction. Additionally, the chatbot decreased support costs by INR 8 lacs annually by automating routine tasks. By freeing up human agents to focus on more complex problems, the project enhanced overall service efficiency and strengthened customer loyalty.
Digital Transformation > Digital Customer Experience
Digitizing Passenger Services for Efficiency
The airline was experiencing long check-in lines, boarding delays, and inefficient passenger processing, leading to customer dissatisfaction and higher operating costs. Hence, a project was undertaken to solve for these issues. The team undertook a digital transformation of passenger services by implementing e-ticketing, mobile boarding passes, and self-service kiosks. Passengers could now check in online, select seats, and receive boarding passes on their smartphones, reducing the need for counter staff. This streamlined the boarding process and minimized wait times. As a result, customer satisfaction scores increased by 30%, and average check-in times decreased by 50%, from 20 minutes to 10 minutes per passenger. The airline reduced operating costs by INR 25 lacs annually due to a 35% reduction in check-in staff and improved operational efficiency.
Digital Transformation > Cloud Computing & SaaS
Lean Management > KaikakuCloud Migration for Scalability
The IT department faced escalating infrastructure costs of INR 40 lacs annually and scalability issues with on-premise servers. To resolve this, the organization migrated its legacy systems to a cloud platform. They adopted scalable SaaS solutions for CRM and ERP, reducing maintenance costs by INR 15 lacs annually. The cloud migration enhanced system reliability and flexibility, enabling quick scaling during peak demand periods. Additionally, the project improved disaster recovery capabilities, ensuring business continuity and reducing downtime-related potential losses by INR 10 lacs each year.
Financials > Insurance
Technology > Technology Product DevelopmentDigital Transformation > Automation and Robotics
Business Excellence > RPAOptimizing with RPA Automation
The logistics team of an e-commerce company encountered inefficiencies in order processing, resulting in delays and errors costing INR 18 lacs annually. Since the process was repetitive the project team explored the option of automation and RPA. Key solution implemented was Robotic Process Automation (RPA) of the process. During the project, detailed trainings were provided to the staff to ensure adherence to the revised process. RPA streamlined order entry, inventory updates, and shipment tracking, reducing processing time by 50% and errors by 70%. This led to cost savings of INR 15 lacs annually and improved customer satisfaction through faster and more accurate deliveries. Additionally, employees were redeployed to higher-value tasks, enhancing overall productivity and morale.
Business Analytics > Business Analytics Foundation
Digital Transformation > Data Analytics
Sales & Marketing > Sales and Marketing AnalyticsOptimizing Sales Forecasting with Analytics
The retail arm of a clothing brand struggled with inaccurate sales forecasting, leading to overstock and stockouts costing around INR 25 lacs per quarter. The team identified a need to have a robust predictive model and hence launched an Advanced Predictive Analytics project. By leveraging machine learning models on historical sales and market data, the team improved forecast accuracy by 30%. This optimization reduced inventory costs by INR 20 lacs quarterly and increased sales by INR 10 lacs through better stock availability. Enhanced data governance practices also ensured data quality and compliance, fostering informed decision-making across departments.
Sales & Marketing > Lead Generation and Conversion
Boosting Lead Engagement with AI Chatbots
This project deployed an AI-powered chatbot for lead engagement and lead generation at one of the leading providers of online workshops. The chatbot understood the intents and provided tailored recommendations as per the interest, background and experience of the lead. By providing relevant responses to lead inquiries, the implementation increased the enrollment rates from 9.75% to 15.3%, resulting in an additional annual revenue of INR 26 lacs. The project involved selecting and integrating a chatbot solution, designing conversation flows, and training staff to handle the exceptional queries (if any).
Enhancing Service Desk Efficiency
A Service Desk Performance Enhancement project was executed for an organization which operates a chain of electronic stores. The existing service desk struggled with prolonged turnaround times (TAT) for handling service requests, resulting in employee dissatisfaction and decreased productivity. To address these issues, the project team deployed an advanced ticketing system featuring automated workflows and integrated a comprehensive knowledge base to expedite issue resolution. Additionally, users were trained to provide the complete information along with screenshots regarding the issue so that faster resolution could be provided. Project also implemented performance monitoring tools to continuously track the status of the tickets. These solutions successfully reduced the average TAT by 40%, leading to increased employee satisfaction and faster resolution of IT service requests. Consequently, the IT department achieved greater operational efficiency and better supported the organization’s business objectives.
Quality Control/ Quality Assurance > SPC
Developing an Early Warning System
An Early Warning System was developed using the Statistical Process Control principles for Fintech company providing real time small ticket loans to customers. The company struggled with delayed notifications on system outages and inaccurate fraud detection. To resolve this, the team developed an Early Warning System by integrating SPC data with the ERP systems, that utilized real-time data analytics and automated anomaly detection. This seamless integration enabled continuous monitoring of systems, graded escalations and responses based on the severity of outages and swift identification of suspicious activities. As a result, unplanned downtime reduced by 78% and fraud detection speed improved by 45% effectively generating revenue of about INR 62 lacs and preventing potential losses of INR 12 Lakhs annually.
Financials > Finance and Credit Services
Technology > Technology Product DevelopmentIoT-Driven Predictive Maintenance
An Internet of Things (IoT) project was done in a manufacturing division that faced frequent machine downtimes, costing approximately INR 50 lacs annually. To address this, the project team implemented a Predictive Maintenance System using IoT sensors on critical machinery. These sensors monitored real-time performance metrics and alerted the maintenance team of potential failures. The solution included integrating IoT platforms with existing ERP systems. As a result, unplanned downtimes reduced by 40%, saving ₹30 lacs annually and enhancing overall production efficiency. Additionally, the data collected enabled better resource planning and extended machinery lifespan.
Discrete Manufacturing > Electronic and Electrical Equipment
Digital Transformation > AI and ML
Lean Management > KakushinTransforming Loan Approvals with AI
As a part of an ambitious project, a Kakushin innovation happened with an organization into the lending business. The organization faced lengthy loan approval times, causing customer dissatisfaction and loss of market competitiveness. To disrupt the lending space, they developed an advanced AI platform for instantaneous online loan disbursal. The solution integrated real-time credit scoring by leveraging Machine Learning concepts, automated verification processes, and seamless digital interfaces. This radical transformation reduced loan approval times from about 20 days to about 5 days and minimized manual intervention. As a result, the company captured a larger market share, increasing by 35% within the first year. Additionally, the innovative approach positioned the company as a leader in the digital lending industry, attracting new customers and enhancing overall revenue by INR 4 Cr annually.
Risk Management > Simulation
Business Analytics > SimulationAdvancing Risk Management with Simulation
A project was undertaken for a global financial institution to improve its Risk Management framework using Monte Carlo Simulation. The objective was to enhance risk assessment accuracy and reduce high-risk loan exposure by 30% within six months. The project focused on refining input variables and simulating thousands of potential outcomes for better scenario planning and stress testing. Key benefits included a 65% improvement in risk forecasting accuracy, leading to more informed lending decisions, optimized capital reserves, and enhanced financial resilience.
Lean HR > HR Analytics
Project ManagementAutomating Time Tracking and Billing
A project was done in a BPO/ITES company that struggled with manual time sheet entries, resulting in inaccuracies, limited visibility into employee time allocation, and incorrect billing to clients. The project team implemented an automated time-tracking system integrated with project management and HRMS software. Employees’ work hours (irrespective whether they worked from office or home) were automatically recorded and assigned to specific tasks and projects. This automation reduced time entry errors by 96% and improved billing accuracy by 90%. The company recovered approximately INR 15 lacs annually in previously lost revenue due to billing discrepancies. Additionally, managers gained better visibility into time spent on tasks, enabling more effective resource planning and increased productivity.
Optimizing Packaging Line Maintenance
A project was done in a packaged food manufacturing plant. The key issue faced was frequent machine downtimes, costing approximately INR 50 lacs annually. To address this, the project team implemented a Predictive Maintenance System using IoT sensors on critical machinery. These sensors monitored real-time performance metrics and alerted the maintenance team of potential failures. The solution included integrating IoT platforms with existing ERP systems. As a result, unplanned downtimes reduced by 40%, saving INR 30 lacs annually and enhancing overall production efficiency. Additionally, the data collected enabled better resource planning, extended machinery lifespan and uninterrupted continuous manufacturing.
Maintenance > Asset Management
Implementing RFID for Inventory Control
A project was done in a warehouse that struggled with inaccurate inventory tracking and frequent theft, resulting in annual losses of approximately INR 6 lacs. As a part of the project, the team integrated a Barcode/RFID Tracking System. The implementation involved tagging all inventory items, installing RFID scanners at key access points, and training staff on the new system. This solution enhanced inventory accuracy by 98%, reduced manual stock-taking time by 35%, and streamlined inventory management processes. Additionally, the system’s real-time tracking capabilities decreased theft incidents by 95%, preventing potential losses of INR 4.5 lacs annually.
Financial Process Improvement > AR
Reducing Days Sales Outstanding
A project was done in the offshore support center of a global oil and gas company to reduce Days Sales Outstanding from 60 to 42 days. Key actions taken included real time and automated invoicing as per the terms and conditions of sales and reducing the dispute resolution time by 80%, from 10 to 2 days. This project improved the cash flow of the company and helped them manage their working capital requirements efficiently.
Automating Back-Office Operations
A project was done to remove the bottlenecks in the back office processes at a shipping company. The company faced delays and errors due to manual back-office processes such as invoicing, scheduling, and compliance reporting. These inefficiencies led to extended turnaround times, increased operational costs and dissatisfied customers. To resolve this issue, the project team implemented RPA to streamline the tasks. As a result, invoicing processing time decreased by 50%, from 48 hours to 24 hours. The company reduced back-office headcount by 15 employees, saving approximately INR 10 lacs annually. Overall, the automation led to quicker turnaround times, reduced headcount, improved accuracy, and significant cost savings.
Operations > Additional Operations
Enhancing Ammunition Manufacturing Precision
A project was executed at an ammunition manufacturer that faced complaints about lack of precision. Key issues identified were manufacturing inconsistencies and outdated quality control processes, resulting in a 15% failure rate during operations. To address this, the project team implemented advanced precision manufacturing technologies using AI based sensors and introduced rigorous quality assurance protocols, including real-time monitoring and statistical process control methods. The team also optimized supplier partnerships to ensure a superior quality of raw materials. As a result, ammunition precision improved by 67%, and the failure rate decreased to 3%. This led to enhanced predictability and effectiveness in missions. The project yielded annual cost savings of approximately INR 40 lacs by reducing waste, thereby improving overall combat readiness and safety.
Optimizing EWS for Loan Stability
A project was carried out for a leading UK based FinTech company to enhance the Early Warning System (EWS) for loan defaulters by improving the accuracy of predictive indicators and reducing loan default rates by 25% within five months. The project focused on refining data inputs, better understanding of red flags, and expediting the monitoring processes. Benefits included a more reliable EWS with a 72% higher accurate flagging of distressed loans resulting in better portfolio quality and financial stability for the organization.
Financial Process Improvement > AP
Eliminating Duplicate Payments
A project was carried out in a captive unit of a MNC to reduce the duplicate payments in Accounts Payable by 95% within six months. The initiative included activities like assessing current processes, automating payment checks, and training AP staff. By establishing robust review protocols, the organization was able to achieve cost savings of INR 2.6 lakhs per annum.
Sales & Marketing > Customer Relationship Management
Optimizing Customer Onboarding
A project was carried out in a leading NBFC to streamline the customer onboarding process. By reducing the average onboarding time from 15 to 7 days and increasing customer satisfaction from 70% to 90%, the company was able to decrease onboarding-related attrition from 12% to 5%. Key initiatives taken included process mapping, upgrades to the automated onboarding platform, standardization of procedures and staff training. Project outcomes were annual cost savings of INR 1.2 lacs, additional revenue of INR 8.4 lacs from reduced attrition and accelerated revenue recognition.
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