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See Benchmark in Action
Browse real-world caselets that showcase how Benchmark Six Sigma has helped organisations solve critical problems, reduce costs, boost efficiency, and drive results.
Use the filters below to explore by industry or solution area. Each caselet highlights a challenge, our approach, and the impact delivered.
🔍 Select a category to explore what’s possible for your organisation.
Caselet Filters
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Facility Management > Housekeeping
Optimizing Housekeeping Operations
A project was done to reduce the delays in housekeeping activities for a leading hotel chain. The key issues identified were inefficient scheduling, poor inventory management of cleaning supplies and time wastage in daily administrative tasks. Key solutions implemented included a floor wise scheduling for housekeeping, segregation of duties for administrative tasks, JIT principle for cleaning materials inventory. Project resulted in an efficient housekeeping process which saved about 400 man hours each month and improved availability of clean rooms for guest allotment.
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Admin > Administrative Process Improvement
Streamlining Purchase Order Processing
A project was done to reduce the delays in processing the purchase orders. The average TAT was about 10 days. Key issues identified were non-standardized format of POs, multiple level of approvals, recon between multiple systems. Project included implementing a consolidated view of data from multiple sources of data, rationalizing the approval levels and standardizing the PO format. These initiatives led to TAT being reduced to 3 days, enhancing supplier relations.
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Quality Control/ Quality Assurance > RCA
Redefining Root Cause Analysis
A Root Cause Analysis training project was conducted for a banking back office where the approach was redefined to draw the current state diagrams identifying the current issues and their actionable causes, draw the conflict resolution diagrams to identify the conflicts in resolving these actionable causes, draw the future state diagram to depict how the issues are getting resolved by implementing the injections. This design thinking approach revolutionized the RCA process in the bank. It was easier to work with cross functional teams and the bank was able to save a lot of time that it used to spend doing RCA in silos and then getting into conflict resolutions.
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Sales & Marketing > Sale Process Optimization
Streamlining Sales Contract Processes
A sales process optimization project aimed at reducing the contract signing time was undertaken at a leading insurance provider. By reducing the average time from 10 days to 2 days the insurance provider was able to increase the contract closure rate from 74% to 80%. Additional benefit in terms of cost savings per contract were INR 550. Key initiatives included assessing a suitable e-signature system, integrating it with existing CRM, redesigning the processes, and training the staff.
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Enhancing Service Desk Efficiency
A Service Desk Performance Enhancement project was executed for an organization which operates a chain of electronic stores. The existing service desk struggled with prolonged turnaround times (TAT) for handling service requests, resulting in employee dissatisfaction and decreased productivity. To address these issues, the project team deployed an advanced ticketing system featuring automated workflows and integrated a comprehensive knowledge base to expedite issue resolution. Additionally, users were trained to provide the complete information along with screenshots regarding the issue so that faster resolution could be provided. Project also implemented performance monitoring tools to continuously track the status of the tickets. These solutions successfully reduced the average TAT by 40%, leading to increased employee satisfaction and faster resolution of IT service requests. Consequently, the IT department achieved greater operational efficiency and better supported the organization’s business objectives.
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Optimizing Website Maintenance and Uptime
A software maintenance project was carried out for the website of a leading trainer provider. The company experienced frequent website downtimes due to software bugs, inadequate monitoring, compromised security, addition of multiple plugins over a long period of time. These downtimes disrupted customer access to training material and affected revenue as potential customers were not able to make payments. This also lead to the team spending about 20 hours per downtime to restore the website and ensure that it is up to date. To address these issues, the project team conducted comprehensive code reviews and implemented critical bug fixes. They optimized application performance and deployed advanced monitoring tools to proactively detect potential issues. Additionally, they established a routine maintenance schedule and trained the IT staff. They also checked all installed plugins and either removed the ones no longer required or updated the required ones. These solutions successfully reduced the instances of unplanned website downtimes by 70%, ensuring higher availability and a seamless user experience. Consequently, customer satisfaction increased, and the company saw a significant boost in online transactions.
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Enhancing Software Testing Efficiency
A software testing enhancement project was undertaken at a leading fintech company. The main issues were slow deployment cycles, frequent integration conflicts leading to lot of effort being wasted in bug fixes. The team implemented continuous integration and continuous deployment (CI/CD) pipelines using tools like Jenkins and Docker. They also automated testing and deployment processes. Collaboration between development and operations teams was enhanced through daily joint standing meetings and shared responsibilities. These initiatives accelerated deployment frequency by 50% and reduced integration issues by 70% leading to a saving of 250 manhours per week for bug fixing.
Financial Services > Investment Banking and Brokerage Services
Technology > Software Development -
SCM/ Purchase > Strategic Sourcing
Optimizing Strategic Sourcing
A strategic sourcing project was done for a starch manufacturing company. The company had a very large supplier base for corn and it was largely convenience sourcing leading to suboptimal quality of corn resulting in operational issues and lesser yield. The project involved defining key performance indicators such as quality, delivery reliability, cost competitiveness, accessibility and responsiveness. A standardized scorecard template was created, and performance data was collected and evaluated. Suppliers were informed about the new evaluation process and collaborated in setting realistic performance targets. As a result, the company improved the raw material quality, supplier delivery reliability and were able to make more informed strategic sourcing decisions. The project also enhanced risk management by identifying underperforming suppliers early, better controlled process leading to a yield improvement of 6% and strengthened the company’s competitive position through a more efficient and responsive supply chain.