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Caselet Filters
Facility Management > Housekeeping
Optimizing Housekeeping Operations
A project was done to reduce the delays in housekeeping activities for a leading hotel chain. The key issues identified were inefficient scheduling, poor inventory management of cleaning supplies and time wastage in daily administrative tasks. Key solutions implemented included a floor wise scheduling for housekeeping, segregation of duties for administrative tasks, JIT principle for cleaning materials inventory. Project resulted in an efficient housekeeping process which saved about 400 man hours each month and improved availability of clean rooms for guest allotment.
Admin > Administrative Process Improvement
Streamlining Purchase Order Processing
A project was done to reduce the delays in processing the purchase orders. The average TAT was about 10 days. Key issues identified were non-standardized format of POs, multiple level of approvals, recon between multiple systems. Project included implementing a consolidated view of data from multiple sources of data, rationalizing the approval levels and standardizing the PO format. These initiatives led to TAT being reduced to 3 days, enhancing supplier relations.
Automating Back-Office Operations
A project was done to remove the bottlenecks in the back office processes at a shipping company. The company faced delays and errors due to manual back-office processes such as invoicing, scheduling, and compliance reporting. These inefficiencies led to extended turnaround times, increased operational costs and dissatisfied customers. To resolve this issue, the project team implemented RPA to streamline the tasks. As a result, invoicing processing time decreased by 50%, from 48 hours to 24 hours. The company reduced back-office headcount by 15 employees, saving approximately INR 10 lacs annually. Overall, the automation led to quicker turnaround times, reduced headcount, improved accuracy, and significant cost savings.
Operations > Additional Operations
Enhancing Ammunition Manufacturing Precision
A project was executed at an ammunition manufacturer that faced complaints about lack of precision. Key issues identified were manufacturing inconsistencies and outdated quality control processes, resulting in a 15% failure rate during operations. To address this, the project team implemented advanced precision manufacturing technologies using AI based sensors and introduced rigorous quality assurance protocols, including real-time monitoring and statistical process control methods. The team also optimized supplier partnerships to ensure a superior quality of raw materials. As a result, ammunition precision improved by 67%, and the failure rate decreased to 3%. This led to enhanced predictability and effectiveness in missions. The project yielded annual cost savings of approximately INR 40 lacs by reducing waste, thereby improving overall combat readiness and safety.
Risk Management > Simulation
Business Analytics > SimulationAdvancing Risk Management with Simulation
A project was undertaken for a global financial institution to improve its Risk Management framework using Monte Carlo Simulation. The objective was to enhance risk assessment accuracy and reduce high-risk loan exposure by 30% within six months. The project focused on refining input variables and simulating thousands of potential outcomes for better scenario planning and stress testing. Key benefits included a 65% improvement in risk forecasting accuracy, leading to more informed lending decisions, optimized capital reserves, and enhanced financial resilience.
Lean HR > Performance Management
Streamlining Appraisal Management
A project was undertaken to improve the performance management cycle. The appraisal cycle was plagued with delays often leading to employee dissatisfaction and frustration. Key issues identified were delays in goal setting, delayed reviews, delayed feedbacks and departmental issues over the ratings. The project team implemented the concept of SMART Goals. These goals were aligned with the organization objectives and were driven top down. Team also upgraded the HR systems to auto close the review and feedback window in case it is not closed by managers. With these interventions the appraisal cycle time got reduced from 3 months to 45 days and all departments were able to complete the activity before the cut off date. Timely appraisals also resulted in improved ESAT.
Facility Management > Meeting Management
Standardizing Meeting Documentation
A project was undertaken to standardize the meeting documentation formats at the corporate office for a large MNC. There were multiple issues identified – different structures lead to confusion, missed action items and accountability, managers spending a lot of time in deciding which format to use etc. Project involved standardizing all meeting documentation formats – agenda, minutes and follow up actions etc., integrating these standardized templates within the organization mail system, training of all staff members on the new templates. The project saved approx. 250 man hours every month.
R&D/ Product Development > QFD
Realigning Product Design with QFD
A QFD project that focused on a new consumer electronics product (washing machine) that failed to meet key customer expectations (causing a 20% sales dip) was executed for a leading player in consumer durables. The team developed a comprehensive QFD matrix to translate customer needs (the WHAT’s) into design specifications (the HOW’s). By prioritizing features based on customer importance, they realigned the product design accordingly. This led to a 30% increase in customer satisfaction and a 15% boost in sales, generating an additional INR 5 lacs in revenue. The standardized QFD process ensured future products consistently met customer demands.
Discrete Manufacturing > Electronic and Electrical Equipment