BB Certification Project Service – Self Paced

Accreditation & Credibility

Accredited Training Provider of Exemplar Global (formerly RABQSA) and a member of the ASQ family. Exemplar Global provides global recognition for our Lean Six Sigma programs.

Duration & Format

16 hours

Key Learning Outcomes

• Apply Lean Six Sigma Black Belt knowledge to execute a structured improvement project from inception to completion.
  Generate measurable results that align with organizational goals, demonstrating the impact of Lean Six Sigma methodologies.
  Deliver measurable improvements in key performance metrics through applied Lean Six Sigma methodologies.
  Demonstrate the ability to drive sustainable change by addressing complex business challenges with Lean Six Sigma tools.

Who It’s For / Entry Requirements

• Senior process engineers, quality managers, operations managers, project leaders, PMO roles, consultants, Mid-management level roles or any person who is BB certified
  Professionals with 3-5 years of experience (preferably in Lean Six Sigma or related fields)

• Basic understanding of Lean Six Sigma principles and methodology.
  Lean Six Sigma Black Belt certification is recommended.

Differentiators / Unique Value Proposition

1. Real-World Service Sector Focus
   • Tailored for service-based environments, addressing challenges such as customer experience, transaction flow, and service level agreements (SLAs).
   • Equips you to tackle quality and efficiency issues unique to service industries, from call center process improvement to back-office optimization.
2. Hands-On, Outcome-Driven Approach
   • Involves a full DMAIC cycle project on a real or simulated service process, ensuring tangible, measurable results.
   • Strengthens leadership and problem-solving skills by applying Lean Six Sigma tools to a practical business scenario.
3. Advanced Lean Six Sigma Methodologies
   • Extends beyond the basics by incorporating Measurement System Analysis (MSA), Design of Experiments (DOE), and advanced statistical process control for deeper analytical insight.
   • Helps you uncover root causes and implement long-lasting improvements in customer-facing or internal service processes.
4. Structured Path to Certification
   • Guides you through step-by-step project milestones aligned with Black Belt-level standards, culminating in a formal certification.
   • Validates your expertise in applying Lean Six Sigma to service sector problems—enhancing career mobility and professional credibility.
5. Collaboration & Change Management Emphasis
   • Stresses stakeholder engagement, change management, and team collaboration to drive continuous improvement in service-focused teams.
   • Prepares you to mentor others and foster an enterprise-wide culture of data-driven decision-making.
6. Flexible Self-Paced Format
   • Designed to accommodate professionals who need to balance work commitments with training.
   • Lets you progress on your own timeline, deepening comprehension and practical application at each stage.

Training Package Inclusions

Training Package Inclusions

1. 16 Hours of Self-Paced Modules
   • Structured lessons covering the DMAIC framework, advanced statistics, stakeholder management, and service-specific case examples.
   • Video tutorials and resource materials detailing best practices for service process optimization.
2. Phase-by-Phase Project Assessments
   • Milestone reviews for each DMAIC phase, ensuring your service project meets Black Belt criteria.
   • Interactive quizzes and knowledge checks to confirm understanding of advanced Lean Six Sigma concepts.
3. Service-Focused Exercises & Data Sets
   • Sample service process data (e.g., call center metrics, customer wait times) and practice assignments replicating real operational scenarios.
   • “Apply it now” tasks helping you connect theory to your ongoing or upcoming service projects.
4. Networking & Alumni Community Access
   • Online forums and discussion groups for sharing insights, challenges, and solutions with fellow participants.
   • Opportunities to collaborate, ask for feedback, and build a professional network of Lean Six Sigma peers.
5. On-Demand Tech & Mentor Support
   • Email or live chat assistance for clarifying advanced tools, troubleshooting data analysis, or refining project documentation.
   • Post-training guidance for finalizing your project outcomes and presenting them to service-sector stakeholders.
6. Lean Six Sigma Black Belt Certification
   • Official certificate awarded upon successful completion of the project and final evaluations.
   • Demonstrates your ability to apply Lean Six Sigma at a high level in the service industry, achieving measurable impact.

Key Benefits / Learning Outcomes

Areas or Topics of Interest

Advanced application of Lean Six Sigma tools, project management, data-driven decision-making, statistical process control, stakeholder management, real-time problem-solving, and implementation of process optimization.

Learning Outcomes

• Apply Lean Six Sigma Black Belt knowledge to execute a structured improvement project from inception to completion.
  Generate measurable results that align with organizational goals, demonstrating the impact of Lean Six Sigma methodologies.
  Deliver measurable improvements in key performance metrics through applied Lean Six Sigma methodologies.
  Demonstrate the ability to drive sustainable change by addressing complex business challenges with Lean Six Sigma tools.

Topics Covered

• Application of DMAIC methodology to real-world projects.
  Hands-on use of Measurement System Analysis (MSA) and/or Design of Experiments (DOE) in project scenarios
  Practical application of statistical process control and regression analysis for problem-solving.
  Change management and stakeholder engagement during project implementation.
  Risk assessment, financial impact analysis, and project reporting.

Who It’s For & Entry Requirements

Target Audience (Professional Roles, Experience Level)

• Senior process engineers, quality managers, operations managers, project leaders, PMO roles, consultants, Mid-management level roles or any person who is BB certified
  Professionals with 3-5 years of experience (preferably in Lean Six Sigma or related fields)

Prerequisites (Required/Recommended Knowledge)

• Basic understanding of Lean Six Sigma principles and methodology.
  Lean Six Sigma Black Belt certification is recommended.

Recommended Prior Courses (if applicable)

Lean Six Sigma Green Belt or Black Belt certification.

Methodology & Engagement

Interactive Components (Practice projects, Case studies, Quizzes)

• Assessments for each phase
  Hands-on exercises with sample data sets
  Knowledge checks
  Interactive quizzes

Support Services (Forums, Technical Support, Post-training guidance)

• Peer networking groups and alumni community access.
  Technical support via email and live chat.

Certification & Career Advancement

Certification Earned

Lean Six Sigma Black Belt Certification

Value to Employers (Efficiency, Cost Reduction, Quality Improvement)

• Ability to lead enterprise-level improvement initiatives.
  Drive significant cost savings and efficiency gains.
  Foster a culture of continuous improvement and innovation.
  Enhance customer satisfaction and competitive advantage.

Career Goals (Roles you can aim for post-certification)

Senior Quality Manager, Process Improvement Director, Operational Excellence Leader, Lean Six Sigma Consultant, Business Transformation Manager.

Course Pathways & Bundles

Bundled Programs (Packages or pathways that include this course)

• Available as part of LSS BB Package with LSS BB program
  Available as part of the Business Excellence Master Black Belt Package with other programs
  Available as part of Comprehensive Operational Excellence Pathway with LSS GB, LSS BB and LPLG (Lean Practioner and Lean Guide) programs

Suggested Sequence

• Complete Lean Six Sigma Black Belt (if not already certified).
  Enroll in Lean Six Sigma Black Belt certification program.
  Proceed to Business Excellence MBB for mastery level expertise or LPLG (Lean Practioner and Lean Guide)

Return on Investment & Practicalities

Return on Investment (Salary increase potential, Recognition)

• Qualification for senior leadership roles and higher salary brackets.
  Recognition as an expert in process improvement and organizational excellence.
  Ability to drive significant value and change within organizations.

Capacity Limits

NA

PDUs

16