Your cart is currently empty!
Consulting
Consulting Caselets
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi.
Caselet Filters
Driving Incremental Improvements with Kaizen
Kaizen burst activity was conducted at a call center to encourage employees to think about small incremental improvements that can make the process better and their life easier. A total of 127 ideas were collected, out of which 103 were implemented. These ideas ranged from developing a macro to combining of 3 steps in a process into a single step. Although there were no tangible benefits from this, however the activity resulted in high employee morale and improved efficiency of the processes.
Streamlining Contract Management
Managing contracts manually led to missed renewal dates and compliance risks, potentially incurring fines up to INR 20 lacs. Project involved deploying a Contract Lifecycle Management (CLM) system costing INR 8 lacs and providing compliance training for INR 2 lacs. The CLM system automated tracking and renewal alerts, reducing missed deadlines by 95%. These measures ensured full compliance, avoided penalties, and improved contract management efficiency, resulting in annual savings of INR 10 lacs.
Digital Transformation > Digital Customer Experience
Enhancing Customer Support with Chatbots
One of the organizations faced slow customer service response times and low satisfaction scores, leading to lost sales of INR 10 lacs annually. To address these issues, the project team decided to implement a customer service chatbot. The chatbot provided 24/7 support, handling common inquiries and resolving issues more quickly. It was an omni-channel bot i.e. requests via all mediums use to land on this bot. It also had a human interface for complex queries where such queries were routed to an agent. This solution reduced response times by 50% and increased resolution speed, resulting in a 20% boost in customer satisfaction. Additionally, the chatbot decreased support costs by INR 8 lacs annually by automating routine tasks. By freeing up human agents to focus on more complex problems, the project enhanced overall service efficiency and strengthened customer loyalty.
Digital Transformation > Digital Customer Experience
Digitizing Passenger Services for Efficiency
The airline was experiencing long check-in lines, boarding delays, and inefficient passenger processing, leading to customer dissatisfaction and higher operating costs. Hence, a project was undertaken to solve for these issues. The team undertook a digital transformation of passenger services by implementing e-ticketing, mobile boarding passes, and self-service kiosks. Passengers could now check in online, select seats, and receive boarding passes on their smartphones, reducing the need for counter staff. This streamlined the boarding process and minimized wait times. As a result, customer satisfaction scores increased by 30%, and average check-in times decreased by 50%, from 20 minutes to 10 minutes per passenger. The airline reduced operating costs by INR 25 lacs annually due to a 35% reduction in check-in staff and improved operational efficiency.
Digital Transformation > Cloud Computing & SaaS
Lean Management > KaikakuCloud Migration for Scalability
The IT department faced escalating infrastructure costs of INR 40 lacs annually and scalability issues with on-premise servers. To resolve this, the organization migrated its legacy systems to a cloud platform. They adopted scalable SaaS solutions for CRM and ERP, reducing maintenance costs by INR 15 lacs annually. The cloud migration enhanced system reliability and flexibility, enabling quick scaling during peak demand periods. Additionally, the project improved disaster recovery capabilities, ensuring business continuity and reducing downtime-related potential losses by INR 10 lacs each year.
Financials > Insurance
Technology > Technology Product DevelopmentBusiness Excellence > Agile Leadership
Accelerating Product Development with Agile
The Leadership team along with Benchmark team spearheaded an Agile transformation within the product development department. They introduced Scrum methodologies, trained teams, and established iterative workflows. This shift addressed delays and miscommunications, reducing product development cycles from six months to three months. Enhanced flexibility and collaboration led to a 30% increase in project delivery speed and a INR 12 lacs boost in annual productivity.
Digital Transformation > Automation and Robotics
Business Excellence > RPAOptimizing with RPA Automation
The logistics team of an e-commerce company encountered inefficiencies in order processing, resulting in delays and errors costing INR 18 lacs annually. Since the process was repetitive the project team explored the option of automation and RPA. Key solution implemented was Robotic Process Automation (RPA) of the process. During the project, detailed trainings were provided to the staff to ensure adherence to the revised process. RPA streamlined order entry, inventory updates, and shipment tracking, reducing processing time by 50% and errors by 70%. This led to cost savings of INR 15 lacs annually and improved customer satisfaction through faster and more accurate deliveries. Additionally, employees were redeployed to higher-value tasks, enhancing overall productivity and morale.
Maintenance > Total Productive Maintenance
Integrating TPM for Workplace Efficiency
The maintenance department of a conveyor belt manufacturer struggled with cluttered workspaces, inefficient tool management, and frequent safety incidents, which hindered productivity and increased accident risks. To tackle these issues, a project was done to implement 5S methodology (Sort, Set in order, Shine, Standardize, Sustain). This involved decluttering and removing unnecessary items, organizing tools and materials systematically, establishing regular cleaning routines, standardizing maintenance procedures, conducting continuous training for staff and regular audits. As a result, tool retrieval time was reduced by 25%, saving approximately 300 man-hours annually. Additionally, workplace accidents decreased by 40%, enhancing overall safety.