Function: Business Excellence

  • Streamlining Data Reconciliation

    A Lean Six Sigma Yellow Belt project was done to save time spent in recon of data from two different sources in an investment bank back office. In the KYC process, there was a dual data entry concept where 2 analysts were capturing the details in an excel file. The excel files were reconciled and…

  • Resolving Production Constraints

    A project on Theory of Constraints was carried out in the packaging department. A critical bottleneck was identified that limited overall production capacity by 20%. Key solution implemented was Drum-Buffer-Rope scheduling and optimized resource allocation to address the constraint. These measures increased throughput by 25%, eliminating the bottleneck and enhancing overall system performance. The project…

  • Designing for Customer Excellence

    A DFSS Green Belt project focused on a new consumer electronics product using the QFD approach. The team developed a comprehensive QFD matrix to translate customer needs (the WHAT’s) into design specifications (the HOW’s). By prioritizing features based on customer importance, they aligned the product design accordingly. This led to a quicker TAT in the…

  • Reducing Defects in System Design

    A DFSS project was done to reduce the defect rates in the new HVAC system design. Initially, the design phase experienced a 15% defect rate, leading to increased rework costs of INR 1.2 lacs. The team implemented Design For Six Sigma methodologies and conducted a Voice of Customer (VoC) analysis. They redesigned critical components and introduced…

  • Revitalizing Innovation Edge

    A Creativity and Innovation project focused on developing a unique feature for the company’s wearable technology. Faced with stagnant innovation and declining market interest, the team invested in an innovation pipeline and idea management system. They launched brainstorming sessions and implemented an incentive program, generating over 100 viable ideas. One key innovation was a health-monitoring…

  • Supplier Quality Dashboard Integration

    A dashboard creation project was implemented for real time monitoring of supplier QA for an FMCG company working with a large number of suppliers. The issue identified were lack of well defined KPIs for suppliers, multiple sources for data for supplier quality, no real time numbers for quick decision making. The project addressed these concerns…

  • Transforming User Experience

    A Design Thinking project was undertaken to innovate the user interface of the company’s flagship software, which users found unintuitive. The project team conducted empathy workshops to understand the need, emotions and pain points of the users. They employed rapid prototyping and iterative testing, resulting in a more user-friendly interface. Post-redesign, user satisfaction increased by…