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Caselet Filters
Financial Process Improvement > AP
Eliminating Duplicate Payments
A project was carried out in a captive unit of a MNC to reduce the duplicate payments in Accounts Payable by 95% within six months. The initiative included activities like assessing current processes, automating payment checks, and training AP staff. By establishing robust review protocols, the organization was able to achieve cost savings of INR 2.6 lakhs per annum.
Sales & Marketing > Customer Relationship Management
Optimizing Customer Onboarding
A project was carried out in a leading NBFC to streamline the customer onboarding process. By reducing the average onboarding time from 15 to 7 days and increasing customer satisfaction from 70% to 90%, the company was able to decrease onboarding-related attrition from 12% to 5%. Key initiatives taken included process mapping, upgrades to the automated onboarding platform, standardization of procedures and staff training. Project outcomes were annual cost savings of INR 1.2 lacs, additional revenue of INR 8.4 lacs from reduced attrition and accelerated revenue recognition.
Admin > Records and Administration Management
Transforming Document Management
A project was done at a legal firm to implement a Document Management System. The firm was struggling with managing extensive paper records, resulting in slow retrieval times, high storage costs, and security vulnerabilities. To address these issues, we transitioned to a digital Document Management System (DMS). This involved a one time effort of digitizing existing documents, deploying the DMS software, training staff on its usage, and implementing strict access controls to enhance security. The new system enabled instant and efficient retrieval of records, reducing search time by 70% and saving approximately 500 man-hours annually. Additionally, the DMS improved document safety by restricting unauthorized access and providing robust backup solutions, thereby minimizing the risk of data loss and breaches.
Ensuring Packaging Reliability
A project was done at a medical equipment company to address the surge in complaints due to packaging failures, leading to product contamination and costly recalls. The key issue identified was inconsistent sealing processes, resulting in a 20% increase in customer complaints over a year. To address this, the team conducted a thorough root cause analysis and switched to higher-quality, tamper-evident packaging. They also implemented automated sealing equipment to ensure consistency and reliability. As a result, packaging-related complaints decreased by 89%, and product recalls were reduced by 63%. Customer satisfaction scores improved significantly. The project led to annual cost savings of approximately INR 2.5 lacs due to fewer recalls and enhanced brand reputation.
R&D/ Product Development > Design FMEA
Mitigating Component Failures
A project was done at an automotive component manufacturing unit. The problem was premature failures in the component. Project team used Design FMEA to identify and mitigate potential failures in the component. Initially, the component faced a 10% failure rate during testing, costing about INR 5 lacs in recalls. The team standardized FMEA processes with templates and trained a cross-functional team. They identified critical failure modes and implemented design changes, reducing the failure rate to 2%. This improvement saved the company INR 1.5 lacs in recall costs and enhanced product safety and reliability, reinforcing customer trust.
R&D/ Product Development > Product Lifecycle
Streamlining Aerospace Product Development
A project was done for a leading aerospace company which experienced frequent delays and quality issues in new product development, leading to increased costs, potential safety risks and penalties. To address this, the project team implemented Advanced Product Quality Planning (APQP) processes, including comprehensive Failure Mode and Effects Analysis (FMEA), control plans, and process validation procedures. This initiative improved cross-departmental collaboration and standardized development protocols. As a result, product defects decreased by 27%, and time-to-market was reduced by 20%, saving approximately INR 5 crore annually in development and warranty costs. The project significantly enhanced product reliability and safety, bolstering the company’s reputation in the industry.
SCM/ Purchase > Logistic and Transportation Management
Optimizing Logistics Efficiency
A project was done for a leading battery manufacturer to reduce their truck detention charges by 50%. The project involved analyzing and improving loading and unloading times, implementing an appropriate scheduling system for better communications with carriers and dock assignments, reallocating resources to increase dock staffing during peak times. Collaboration with carriers was enhanced to establish better and clearer detention policies and optimize the truck arrival times. The project improved operational efficiency by reducing average detention times by 50%, increasing on-time loading and unloading rates to 95%, reduced wait time for carriers resulting in an annual saving of INR 50 lacs in detention charges.
Discrete Manufacturing > Automobiles and Parts
Logistics > Road TransportImplementing Sustainable Power Solutions
A project was done for a telecom infrastructure company. The company faced high operating costs due to excessive diesel consumption and frequent theft of diesel fuel at tower sites reliant on generators amid unreliable grid power. To tackle these issues, the team integrated solar panels and advanced battery storage with existing generators and installed remote monitoring systems to deter theft. This hybrid solution reduced diesel usage by 40%, from 1,000 to 600 liters per tower per month, and decreased theft incidents by 85%. As a result, the company saved approximately INR 90 lacs annually in operating costs across all towers in one circle. The project not only cut expenses and minimized environmental impact but also enhanced security at tower sites.