Your cart is currently empty!
Consulting
See Benchmark in Action
Browse real-world caselets that showcase how Benchmark Six Sigma has helped organisations solve critical problems, reduce costs, boost efficiency, and drive results.
Use the filters below to explore by industry or solution area. Each caselet highlights a challenge, our approach, and the impact delivered.
🔍 Select a category to explore what’s possible for your organisation.
Caselet Filters
-
Financial Process Improvement > AP
Eliminating Duplicate Payments
A project was carried out in a captive unit of a MNC to reduce the duplicate payments in Accounts Payable by 95% within six months. The initiative included activities like assessing current processes, automating payment checks, and training AP staff. By establishing robust review protocols, the organization was able to achieve cost savings of INR 2.6 lakhs per annum.
-
Sales & Marketing > Customer Relationship Management
Optimizing Customer Onboarding
A project was carried out in a leading NBFC to streamline the customer onboarding process. By reducing the average onboarding time from 15 to 7 days and increasing customer satisfaction from 70% to 90%, the company was able to decrease onboarding-related attrition from 12% to 5%. Key initiatives taken included process mapping, upgrades to the automated onboarding platform, standardization of procedures and staff training. Project outcomes were annual cost savings of INR 1.2 lacs, additional revenue of INR 8.4 lacs from reduced attrition and accelerated revenue recognition.
-
Admin > Records and Administration Management
Transforming Document Management
A project was done at a legal firm to implement a Document Management System. The firm was struggling with managing extensive paper records, resulting in slow retrieval times, high storage costs, and security vulnerabilities. To address these issues, we transitioned to a digital Document Management System (DMS). This involved a one time effort of digitizing existing documents, deploying the DMS software, training staff on its usage, and implementing strict access controls to enhance security. The new system enabled instant and efficient retrieval of records, reducing search time by 70% and saving approximately 500 man-hours annually. Additionally, the DMS improved document safety by restricting unauthorized access and providing robust backup solutions, thereby minimizing the risk of data loss and breaches.
-
Ensuring Packaging Reliability
A project was done at a medical equipment company to address the surge in complaints due to packaging failures, leading to product contamination and costly recalls. The key issue identified was inconsistent sealing processes, resulting in a 20% increase in customer complaints over a year. To address this, the team conducted a thorough root cause analysis and switched to higher-quality, tamper-evident packaging. They also implemented automated sealing equipment to ensure consistency and reliability. As a result, packaging-related complaints decreased by 89%, and product recalls were reduced by 63%. Customer satisfaction scores improved significantly. The project led to annual cost savings of approximately INR 2.5 lacs due to fewer recalls and enhanced brand reputation.
-
R&D/ Product Development > Design FMEA
Mitigating Component Failures
A project was done at an automotive component manufacturing unit. The problem was premature failures in the component. Project team used Design FMEA to identify and mitigate potential failures in the component. Initially, the component faced a 10% failure rate during testing, costing about INR 5 lacs in recalls. The team standardized FMEA processes with templates and trained a cross-functional team. They identified critical failure modes and implemented design changes, reducing the failure rate to 2%. This improvement saved the company INR 1.5 lacs in recall costs and enhanced product safety and reliability, reinforcing customer trust.
-
R&D/ Product Development > Product Lifecycle
Streamlining Aerospace Product Development
A project was done for a leading aerospace company which experienced frequent delays and quality issues in new product development, leading to increased costs, potential safety risks and penalties. To address this, the project team implemented Advanced Product Quality Planning (APQP) processes, including comprehensive Failure Mode and Effects Analysis (FMEA), control plans, and process validation procedures. This initiative improved cross-departmental collaboration and standardized development protocols. As a result, product defects decreased by 27%, and time-to-market was reduced by 20%, saving approximately INR 5 crore annually in development and warranty costs. The project significantly enhanced product reliability and safety, bolstering the company’s reputation in the industry.
-
SCM/ Purchase > Logistic and Transportation Management
Optimizing Logistics Efficiency
A project was done for a leading battery manufacturer to reduce their truck detention charges by 50%. The project involved analyzing and improving loading and unloading times, implementing an appropriate scheduling system for better communications with carriers and dock assignments, reallocating resources to increase dock staffing during peak times. Collaboration with carriers was enhanced to establish better and clearer detention policies and optimize the truck arrival times. The project improved operational efficiency by reducing average detention times by 50%, increasing on-time loading and unloading rates to 95%, reduced wait time for carriers resulting in an annual saving of INR 50 lacs in detention charges.
Discrete Manufacturing > Automobiles and Parts
Logistics > Road Transport -
Automating Back-Office Operations
A project was done to remove the bottlenecks in the back office processes at a shipping company. The company faced delays and errors due to manual back-office processes such as invoicing, scheduling, and compliance reporting. These inefficiencies led to extended turnaround times, increased operational costs and dissatisfied customers. To resolve this issue, the project team implemented RPA to streamline the tasks. As a result, invoicing processing time decreased by 50%, from 48 hours to 24 hours. The company reduced back-office headcount by 15 employees, saving approximately INR 10 lacs annually. Overall, the automation led to quicker turnaround times, reduced headcount, improved accuracy, and significant cost savings.