Log in

Consulting

See Benchmark in Action

Browse real-world caselets that showcase how Benchmark Six Sigma has helped organisations solve critical problems, reduce costs, boost efficiency, and drive results.

Use the filters below to explore by industry or solution area. Each caselet highlights a challenge, our approach, and the impact delivered.

🔍 Select a category to explore what’s possible for your organisation.

Caselet Filters

  • Digital Transformation > BI Dashboards
    Sales & Marketing > Sales and Marketing Analytics

    Interactive Analytics for Growth

    A data visualization and analytics project was done in a leading edtech company to develop interactive dashboards and reporting tools using Power BI. Objectives included integrating data from multiple sources, providing real-time insights, giving a list of potential candidates for cross selling, and improving decision-making efficiency. The project reduced the manual effort spent in reporting by 80%—from about 20 hours to 4 hours per week saving the company over 800 hours annually. The project involved data integration, dashboard design and development, user training, and change management. Outcomes included a 5% boost in sales revenue due to cross selling opportunities.

    Education

  • Digital Transformation > Digital Marketing and e-commerce
    Sales & Marketing > Digital Marketing and e-commerce

    Revamping E-Commerce Experience

    A digital transformation project was done for a skincare company to optimize the UX/UI of their e-commerce website. Tasks included conducting a survey of potential customers (who did not purchase from the website), data analytics for website responsiveness, decluttering the website, redesigning some pages to improve the user experience. By implementing responsive design, enhancing navigation, and reducing page load times the company halved its bounce rate from 60% to 30% and were able to improve the average session duration from 1.5 minutes to about 3 minutes. The project increased annual revenue by INR 55 lacs and an improved website ranking in Google Analytics.

    Healthcare > Additional Healthcare
    Retail > e-Commerce

  • Digital Transformation > IoT

    Optimizing Packaging Line Maintenance

    A project was done in a packaged food manufacturing plant. The key issue faced was frequent machine downtimes, costing approximately INR 50 lacs annually. To address this, the project team implemented a Predictive Maintenance System using IoT sensors on critical machinery. These sensors monitored real-time performance metrics and alerted the maintenance team of potential failures. The solution included integrating IoT platforms with existing ERP systems. As a result, unplanned downtimes reduced by 40%, saving INR 30 lacs annually and enhancing overall production efficiency. Additionally, the data collected enabled better resource planning, extended machinery lifespan and uninterrupted continuous manufacturing.

    Process Manufacturing > Food

  • Digital Transformation > IoT

    IoT-Driven Predictive Maintenance

    An Internet of Things (IoT) project was done in a manufacturing division that faced frequent machine downtimes, costing approximately INR 50 lacs annually. To address this, the project team implemented a Predictive Maintenance System using IoT sensors on critical machinery. These sensors monitored real-time performance metrics and alerted the maintenance team of potential failures. The solution included integrating IoT platforms with existing ERP systems. As a result, unplanned downtimes reduced by 40%, saving ₹30 lacs annually and enhancing overall production efficiency. Additionally, the data collected enabled better resource planning and extended machinery lifespan.

    Discrete Manufacturing > Electronic and Electrical Equipment

  • Digital Transformation > AI and ML
    Lean Management > Kakushin

    Transforming Loan Approvals with AI

    As a part of an ambitious project, a Kakushin innovation happened with an organization into the lending business. The organization faced lengthy loan approval times, causing customer dissatisfaction and loss of market competitiveness. To disrupt the lending space, they developed an advanced AI platform for instantaneous online loan disbursal. The solution integrated real-time credit scoring by leveraging Machine Learning concepts, automated verification processes, and seamless digital interfaces. This radical transformation reduced loan approval times from about 20 days to about 5 days and minimized manual intervention. As a result, the company captured a larger market share, increasing by 35% within the first year. Additionally, the innovative approach positioned the company as a leader in the digital lending industry, attracting new customers and enhancing overall revenue by INR 4 Cr annually.

    Financial Services > Finance and Credit Services

  • Digital Transformation > Digital Customer Experience

    Enhancing Customer Support with Chatbots

    One of the organizations faced slow customer service response times and low satisfaction scores, leading to lost sales of INR 10 lacs annually. To address these issues, the project team decided to implement a customer service chatbot. The chatbot provided 24/7 support, handling common inquiries and resolving issues more quickly. It was an omni-channel bot i.e. requests via all mediums use to land on this bot. It also had a human interface for complex queries where such queries were routed to an agent. This solution reduced response times by 50% and increased resolution speed, resulting in a 20% boost in customer satisfaction. Additionally, the chatbot decreased support costs by INR 8 lacs annually by automating routine tasks. By freeing up human agents to focus on more complex problems, the project enhanced overall service efficiency and strengthened customer loyalty.

    Retail > Brick and Mortar Retail

  • Digital Transformation > Digital Customer Experience

    Digitizing Passenger Services for Efficiency

    The airline was experiencing long check-in lines, boarding delays, and inefficient passenger processing, leading to customer dissatisfaction and higher operating costs. Hence, a project was undertaken to solve for these issues. The team undertook a digital transformation of passenger services by implementing e-ticketing, mobile boarding passes, and self-service kiosks. Passengers could now check in online, select seats, and receive boarding passes on their smartphones, reducing the need for counter staff. This streamlined the boarding process and minimized wait times. As a result, customer satisfaction scores increased by 30%, and average check-in times decreased by 50%, from 20 minutes to 10 minutes per passenger. The airline reduced operating costs by INR 25 lacs annually due to a 35% reduction in check-in staff and improved operational efficiency.

    Logistics > Airlines

  • Digital Transformation > Cloud Computing & SaaS
    Lean Management > Kaikaku

    Cloud Migration for Scalability

    The IT department faced escalating infrastructure costs of INR 40 lacs annually and scalability issues with on-premise servers. To resolve this, the organization migrated its legacy systems to a cloud platform. They adopted scalable SaaS solutions for CRM and ERP, reducing maintenance costs by INR 15 lacs annually. The cloud migration enhanced system reliability and flexibility, enabling quick scaling during peak demand periods. Additionally, the project improved disaster recovery capabilities, ensuring business continuity and reducing downtime-related potential losses by INR 10 lacs each year.

    Financial Services > Insurance
    Technology > Technology Product Development