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See Benchmark in Action

Browse real-world caselets that showcase how Benchmark Six Sigma has helped organisations solve critical problems, reduce costs, boost efficiency, and drive results.

Use the filters below to explore by industry or solution area. Each caselet highlights a challenge, our approach, and the impact delivered.

🔍 Select a category to explore what’s possible for your organisation.

Caselet Filters

  • Business Excellence > Creativity and Innovation
    R&D/ Product Development > Creativity and Innovation

    Revitalizing Innovation Edge

    A Creativity and Innovation project focused on developing a unique feature for the company’s wearable technology. Faced with stagnant innovation and declining market interest, the team invested in an innovation pipeline and idea management system. They launched brainstorming sessions and implemented an incentive program, generating over 100 viable ideas. One key innovation was a health-monitoring feature that differentiated the product in the market. This led to a 20% increase in sales, adding about INR 5 lakhs in revenue and revitalizing the company’s innovative edge.

    Technology > Technology Product Development

  • Business Analytics > BI Dashboard
    SCM/ Purchase > Supplier QA
    Quality Control/ Quality Assurance > Supplier Quality Management

    Supplier Quality Dashboard Integration

    A dashboard creation project was implemented for real time monitoring of supplier QA for an FMCG company working with a large number of suppliers. The issue identified were lack of well defined KPIs for suppliers, multiple sources for data for supplier quality, no real time numbers for quick decision making. The project addressed these concerns by defining KPIs for each supplier, consolidating data from multiple sources and creating real time dashboards using Microsoft Power BI. Extensive trainings were conducted in-house and suppliers were sensitized about the new QA monitoring mechanism. This resulted in centralized tracking of supplier quality thereby releasing bandwidth of 4 resources.

    Discrete Manufacturing > Fast Moving Consumer Goods (FMCG)

  • Business Excellence > Design Thinking
    R&D/ Product Development > Design Thinking

    Transforming User Experience

    A Design Thinking project was undertaken to innovate the user interface of the company’s flagship software, which users found unintuitive. The project team conducted empathy workshops to understand the need, emotions and pain points of the users. They employed rapid prototyping and iterative testing, resulting in a more user-friendly interface. Post-redesign, user satisfaction increased by 25%, and support tickets related to UI issues decreased by 40%, saving INR 2 lacs in support costs. The project fostered a user-centric design approach, driving higher engagement and adoption rates.

    Education

  • Lean Six Sigma > DFSS GB

    Designing for Customer Excellence

    A DFSS Green Belt project focused on a new consumer electronics product using the QFD approach. The team developed a comprehensive QFD matrix to translate customer needs (the WHAT’s) into design specifications (the HOW’s). By prioritizing features based on customer importance, they aligned the product design accordingly. This led to a quicker TAT in the design with minimal reworks. The product launch was a success as there were orders worth INR 20 lacs received within 2 days. The standardized DFSS process ensured future products consistently met customer demands.

    Discrete Manufacturing > Electronic and Electrical Equipment

  • R&D/ Product Development > DFSS
    Lean Six Sigma > DFSS BB

    Reducing Defects in System Design

    A DFSS project was done to reduce the defect rates in the new HVAC system design. Initially, the design phase experienced a 15% defect rate, leading to increased rework costs of INR 1.2 lacs. The team implemented Design For Six Sigma methodologies and conducted a Voice of Customer (VoC) analysis. They redesigned critical components and introduced rigorous testing protocols. As a result, defect rates dropped to 5%, saving the company INR 3 lacs annually in rework and warranty costs. This project enhanced product reliability and aligned design processes with customer expectations.

    Discrete Manufacturing > Electronic and Electrical Equipment

  • Risk Management > Fraud
    Quality Control/ Quality Assurance > Lean Six Sigma
    Lean Six Sigma > LSSBB
    Quality Control/ Quality Assurance

    Refining Credit Fraud Detection

    A Lean Six Sigma Black Belt project was carried out at a leading bank which aimed to reduce the false negative rate in credit card fraud detection by 30% within six months. The project involved analyzing the root causes of missed fraudulent transactions, refining detection algorithms, incorporating additional data points, and using advanced simulation techniques. The outcome was a significant annual reduction of approx. 3.65 lacs INR in financial losses due to fraud, with enhanced accuracy and confidence in the fraud detection system leading to greater customer confidence.

    Financial Services > Banks

  • Financial Process Improvement > Legal and Compliance
    Lean Six Sigma > LSSGB

    Automating Compliance Reporting

    A Lean Six Sigma Green Belt project to automate CERSAI reporting was undertaken for a leading housing finance company within 3 months. Key features included automated data extraction, validation, scheduled submissions, real-time tracking for failures, and alert notifications. Financially, the project helped reduce the risk of annual penalties of up to INR 4.5 lacs each year. Additional benefits included enhanced compliance, increased operational efficiency, and minimized errors.

    Financial Services > Finance and Credit Services

  • Operations > Additional Operations
    Lean Six Sigma > LSSYB

    Streamlining Data Reconciliation

    A Lean Six Sigma Yellow Belt project was done to save time spent in recon of data from two different sources in an investment bank back office. In the KYC process, there was a dual data entry concept where 2 analysts were capturing the details in an excel file. The excel files were reconciled and then the data was uploaded to the server. The manual recon was time consuming. Hence, a macro was created to auto-recon the files and auto-upload the data to the server. This macro saved 0.9 FTE per month.

    Financial Services > Investment Banking and Brokerage Services