Optimizing with RPA Automation

The logistics team of an e-commerce company encountered inefficiencies in order processing, resulting in delays and errors costing INR 18 lacs annually. Since the process was repetitive the project team explored the option of automation and RPA. Key solution implemented was Robotic Process Automation (RPA) of the process. During the project, detailed trainings were provided to the staff to ensure adherence to the revised process. RPA streamlined order entry, inventory updates, and shipment tracking, reducing processing time by 50% and errors by 70%. This led to cost savings of INR 15 lacs annually and improved customer satisfaction through faster and more accurate deliveries. Additionally, employees were redeployed to higher-value tasks, enhancing overall productivity and morale.