Ensuring Packaging Reliability

A project was done at a medical equipment company to address the surge in complaints due to packaging failures, leading to product contamination and costly recalls. The key issue identified was inconsistent sealing processes, resulting in a 20% increase in customer complaints over a year. To address this, the team conducted a thorough root cause analysis and switched to higher-quality, tamper-evident packaging. They also implemented automated sealing equipment to ensure consistency and reliability. As a result, packaging-related complaints decreased by 89%, and product recalls were reduced by 63%. Customer satisfaction scores improved significantly. The project led to annual cost savings of approximately INR 2.5 lacs due to fewer recalls and enhanced brand reputation.