Driving Incremental Improvements with Kaizen

Kaizen burst activity was conducted at a call center to encourage employees to think about small incremental improvements that can make the process better and their life easier. A total of 127 ideas were collected, out of which 103 were implemented. These ideas ranged from developing a macro to combining of 3 steps in a process into a single step. Although there were no tangible benefits from this, however the activity resulted in high employee morale and improved efficiency of the processes.